Merlin messaging insane?

[jgideon]

I've got a Merling Messaging module that runs fine for a long time, and then all of a sudden stops answering with the right greeting and transfers to the 'attendant'. Sometimes it goes staticy and the processor/status light turns orange. Sometimes resetting the module brings it back just fine, but this time around it doesn't seem to help. Does anyone have any ideas?

Legend R7 v9
(first carrier)
cke4
408 glm-u
408 glm-u
408 glm-u
012
100csu-dsu
(second carrier)
012
100d
012
016trr
008OPT (Merlin Messaging 1.0, 6port)

here's the tail end of the critical event report...what does 'DSP Insane' mean?

[tt]
*** Error DSP Insane 0 0 0 08/02/04 20:40:05 MAIN 1
*** Error Sys Reset Forced 7 666 08/02/04 20:42:29 SP 1
*** Error Sys Reset Forced 11111 0 0 08/02/04 20:43:08 MN 1
*** Error DSP Insane 0 0 0 08/02/04 20:46:16 MAIN 1

MERLIN MESSAGING Release 1.0.20 20:48 2-Aug-2004
[/tt]

 

[Pepperz]

Usually DSP in the Voice Mail world is Digital Signal Processing, or converting speech to a sound file. Sounds like the Messaging unit is faulty.

Pepperz@charter.net

 

[1043]

Try dialing in and performing a reset. This performs a harddrive utility (0#,password#,9989reset). If that doesn,t work and you know its setup correctly then the module most likely is faulty.

 

[jgideon]

Does this reset reformat (i.e. do I have to reprogram all the boxes?) I appreciate the help!

 

[1043]

This will reset the voicemail and save all translations.You will not lose anything.

 

[jgideon]

Thanks!! I'll give it a try...