Merlin Messaging AA Selector Code to External

[telepath9465]

Hi Ya'all, I have a Merlin Magix with an extension (x905) that is remote forwarded to 800-869-3557. When you call that extension's DID (605-472-2905) you forward to the 800 number just fine. When I choose choice 1 from attendant 1 which is a selector code transfer to x905, I ring to the attendant and never forward. I've tried giving the VM ports ARS access, 'dial out' unrestricted, remote ability and trunk to trunk transfer ability. No matter what I try I can't get the VM system to go to a station that is set to forward outside. Any help would be GREATLY appreciated

 

[TouchToneTommy]

You covered the settings, but be sure that EACH voice mail port has an FRL of 3, Unrestricted, permissions for Trunk to Trunk transfer and Remote Call Forward.

 

[telepath9465]

Here is some of the systems programming.

I noticed this, please let me know if this has any bearing. The VM ports are 7136, 7137, 7138 and 7139

List : 7

A Entry 0: 0
A Entry 1: 10
A Entry 2: 11
A Entry 3: 1809
A Entry 4: 1700
A Entry 5: 1900
A Entry 6: 1976
A Entry 7: 1ppp976
A Entry 8: *
A Entry 9: ------------
A ACCESS TO DISALLOWED LISTS


A FOR REMOTE ACCESS 17 & 18 MEAN TIE & NON-TIE RESTRICTIONS

A List 7 STNS 7136 7137 7138 7139

 

[CarGoSki]

If you print the extension infor you will see what Tommy has asked. Except that FRL is ARS restriction.


A EXTENSION INFORMATION


A Extn SS/PP Type
A 1617 7/26 UNEQUIPPED

A CTI Link : No Alarms: ACTIVE
A Pool Access :
A Page Group :
A Primary Coverage :
A Secondary Coverage :
A Coverage Group : 1
A Group Coverers : 778
A NS Groups :
A Group Calling Member:
A Pickup Groups :
A Allowed Lists :
A Disallowed Lists :
A Restrictions : UNRESTRICTED
A ESS Sup. Status : NOT ACTIVE
A ESS Restrictions : ESS-0 - NO RESTRICTION
A Auto Callback : OFF
A Call Waiting : OFF
A Abbreviated Ring : ON
A Line Preference : ON
A Shared SA Ring : ON
A Receive Voice Calls : ON
A Coverage Inside : ON
A Forwarding to :
A Delay Forwarding : 0
A ARS Restriction : 3
A Forced Account Code : No
A Microphone Disable : No
A Remote Forward Allow: No
A Trunk Transfer Allow: No
A NS Exclusion : No
A Voice Announce Pair : No
A Voice/Data Pair : No
A BIS/HFAI : No
A Language : English
A Authorization Code :
A 2B Data Port : No
A Primary Ring Delay : 2
A Secondary Ring Delay: 2
A Group Cover Delay : 3
A HotLine Extension : No
A Display Preference : NUMBER
A Service Observer:
A Service Observing Group:
A EXTENSION INFORMATION

 

[TouchToneTommy]

Also check that your Loop Start Reliable Disconnect is set to Yes - You'll find that under LinesTrunks, TT/LS Disconnect, LS Disconnect