Merlin Messaging 4.0 wav issue

[kpruitt]

I have a system using merlin messaging 4.0 and I want to record wav file to use as the auto attendent but I can't find the exact specs needed to prepare the recording. I want this to be as clean of a recording as I can get. I make a wav and convert it but it doesn't sound good.

 

[merlinman]

I have done this with a REAL 2500 Telephone where I connected the OUTPUT from the wave device into the TRANSMIT connection on the HAND SET Leads.

I then used the 2500 Set to connect to a T&R Port of the system to do the play back.

It requires some custom wiring and an Audio jack that fits your wave device.

However, the playback, when I did it, wasn't quite as "clean" as I wanted. But this was just a temporary thing that I spent almost no time on, and for sure ZERO effort in refinement.

http://home.comcast.net/~merlinman

-merlinmansblog.blogspot.com

 

[kpruitt]

Thanks for the hard wire directions but I need a software option. I have the option to upload the files but what do I need the WAV files to be set to? I want to avoid this error message "GSM 6.10 8khz or any PCM" what does this mean?

 

[TouchToneTommy]

Using the GUI, you can download the current AA greeting, and then analyze its format. I just looked at one I saved from a customer site, and Audacity shows it as Mono, 8000HZ, 16-bit. Don't know if that gives you enough to go on.