Merlin Messaging 4.0 in Test Mode? 1

[jbrotschul]

I have a Legend 7.0 with a Merlin Messaging 4.0/6port card. The system is currently in Test mode, it doesn't let me log on. Does anyone know how I can change this?

Thanks,
Jeff

 

[tweege]

i assume you have tried the system reset button on the front of the messaging card?

 

[tdaugirdas]

Is this a new system addition/replacement? The port-card may not be seated or inserted correctly. Make sure that the port card is inserted straight and that you can feel it "seat" correctly in the last 1/4" of its movement. You may also have a defective port card. If the port card is not being correctly "recognized" by the messaging module - the module will stay in "test" mode.

 

[jbrotschul]

I don't see a system reset button on the front of the card, but I did power the system down and reseed the Merlin Messaging module and the 6 port card. Everything seems be in place. Is there anything else I can try?

 

[tdaugirdas]

Is this a recent purchase? or a module that used to work? If it is a recent purchase - I would call your vendor. You may have a defective port card and/or module. I am assuming when you installed this messaging module you did so properly with a system board renumber, etc.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[jbrotschul]

Yes. This is a new purchase. I did followed all the instructions in Avaya's manual to install [including a system renumber]. I called the vendor, they are sending me a new card. I will try the new card, and repost the results. Thank you everyone for your help so far.

Jeff

 

[IPinIowa]

There is no physical reset button on the front of the card but you can pull the license and reseat it while the system is powered on and it performs a reset on the system. Also you might try putting the license in the additional slot. I have had this work before. However, I would still replace the card such as you have stated you are doing.

 

[eepv1]

Hello Every one I was wondering how to program a merlin messaging to record a call while is been active. For example I recieve a call and while I am on the phone I am recording the call. Question is how do i programm the systme to do that, where do I checked for that recorded call. I will appreciate if you can help me.

Thank You

 

[tdaugirdas]

First, do you have a Magix Messaging Release 4.0 module AND a Magix Processor with Release 4.0 software. If you do not have BOTH items - then you do not have "Record-A-Call" capability.

Tom Daugirdas,
President
STCG, Inc.
stcg.com