Merlin Messaging 2.5 --- New Install

[gregarican]

My company's Octel 50 finally died. So I replaced it with a Merlin Messaging 2.5. The PBX is a Merlin Legend R7.0 V14.2 and I have setup everything correctly. There's only one hurdle I can find.

I can only do a Direct VM Transfer from the Legend to mailboxes that have a physical extension associated with them. Some mailboxes that don't have extensions associated with them are adjuncts so they work. But the vast majority of our mailboxes don't have a real extension or adjunct. How can I transfer callers to their mailbox?

In the Octel we could do this from the auto-attendant menu. But on the MM 2.5 we only get a prompt to enter the mailbox number and password. We just want to transfer callers to a mailbox to leave a message.

Any suggestions?

 

[TouchToneTommy]

If you don't have the adjuncts to make the extensions in the Legend, make one adjunct extension that covers to VM, and when you make its mailbox, use option 3 to assign it to an Auto Attendant. Then you will transfer to that extension, wait for answer, dial the desired extension number, and disconnect.

 

[gregarican]

Good idea. I also ran across the option in the Merlin Messaging AA where the caller can dial *8 and then choose a mailbox number. This works as well for manual transfers.

I unfortunately didn't have time to fully RTFM since this was an emergency surgery this morning But now I think we're set. Thanks for the feedback!