I have a 4 port Merlin Mail Release 3 (the type that hangs on the wall). It has worked beautifully for three years. It has now started calling the operator position from ports 1 and 2; and leaving a message that just has a ringback in it. I disconnected ALL FOUR of the connections to the port (those running from the VMI ports of my Legend release 7) and powered the unit up. After the unit fully powers up, ports 1 and 2 contstantly blink red/green/red/green/pause/repeat..., as if they are in use. Then port 4 will blink (to turn on the message waiting light of the operator position). Remember, the only thing connected to this unit is the power cord, so the legend is not sending calls to the ports.
I have changed the DIP switch settings on the two boards and swapped them, ports 1 & 2 for the board from ports 3 & 4. The problem REMAINS with ports 1 & 2. I'm baffled here and have no idea what to think. I had ports 1 & 2 set up as automated attendants, with ports 3 & 4 set up as voicemail ports. I switched it to all four voicemail ports and the problem still exists. Overall, the unit still works fine, it answers calls, takes messages, etc... It's just the the operator is often receiving phantom calls from the merlin mail system and the mailbox fills up. Any suggestions will be greatly appreciated. I would love to have it repaired if possible and affordable. I have never hooked up a PC to the serial port nor run any diagnostics. Thank you in advance for your help.
I have changed the DIP switch settings on the two boards and swapped them, ports 1 & 2 for the board from ports 3 & 4. The problem REMAINS with ports 1 & 2. I'm baffled here and have no idea what to think. I had ports 1 & 2 set up as automated attendants, with ports 3 & 4 set up as voicemail ports. I switched it to all four voicemail ports and the problem still exists. Overall, the unit still works fine, it answers calls, takes messages, etc... It's just the the operator is often receiving phantom calls from the merlin mail system and the mailbox fills up. Any suggestions will be greatly appreciated. I would love to have it repaired if possible and affordable. I have never hooked up a PC to the serial port nor run any diagnostics. Thank you in advance for your help.
