Merlin Mail Auto Attendant 1

[joel7]

Hello All,

We have an Auto Attendant on Merlin Mail that Im being asked to change. We have 7 selector codes in use. On the 7th selector code, it goes to sub-menu 4 which has 2 options, 1 for an extension (VM box) and 2 for an announcement. They would like for me to change it so that when a customer presses 7 for the selector code and then presses 1 that it would go to another sub menu with 3 more options. Can this be done? When I try to program a new sub-menu it is asking me for a selector code. Im having the hardest time figuring this out since there is no GUI that I can look at. Any help would be greatly appreciated.



Joel

 

[TouchToneTommy]

You must create the new submenu first, then point the selector code of the exsisting submenu to it.

Go into the system administrator's mailbox, select 3 for submenus, and pick a new unused submenu (you will know it is unused, because when you enter the submenu number and #, it will say that menu does not exsist.) Choose the option to create the new submenu. Then you pick the prompt to modify the submenu, and you are asked to enter a selector code. Set up the selector codes that you want from this new submenu, press *# when you are done with the selector codes, and press 1 to record a prompt for it.

Once you have approved the greeting, back up to submenus again, and go to submenu 4 (the one you reach from selector code 7 on the auto attendant), modify it, selector code 1, and set it to the new submenu that you just created. Then press *# to finish up with the selector code modifications, and # to keep the current prompt, or 1 for a new prompt.

Now personally, I would also design your auto attendants and submeus so that the first digit of your extension range is always set to Direct Extension Dial, so that someone can dial an extension number no matter where in voice mail jail they are. By that I mean, if your extensions range from 100 to 199, I would keep selector 1 in the AA and the submenus as direct extension dial.

 

[joel7]

Tommy, thank you for the wealth of information. Thankfully, most of the programming had been done already several years ago. I will be able to use alot of what you told me to complete the changes I need to make to the menus. Thanks a million again.

Joel