Merlin Mail 3.0 ports 3&4 stuck in loop

[dromero]

A few days ago my MM 3.0 started to have backdoor access and delayed message light problems. From troubleshooting I found that ports 3 and 4 have the auto attendant attempting to transfer a call to a unknown/invalid extension. This is alternating between ports 3&4 constantly. Resets on both VM and phone system are not stopping the problem. Ports 1&2 are functioning fine. Any ideas on how to stop this?

thanks

 

[ken07734]

Sounds like someone is trying to outdial to their cell phone or pager, by default the vm ports are restricted.

 

[GoKings]

I'm not sure how you determined that the vm ports 3&4 are trying to xfer to an invalid ext, but invalid ext xfers end up at the lowest logical id in the Merlin Legend/Magix, so the ports would not stay in loop. If this problem recently happened as a result of adding backdoor access, you may want to check and make sure the LS reliable disconnect is set to yes in Merlin Legend/Magix. You did say that this was a Merlin Mail, not Merlin Messaging, right?

 

[dromero]

Yes! this is Merlin Mail 3.0. To Troubleshoot I place my butt set in line with port 3 or 4 and monitor whats happening. Both ports alternate by calling "transferring call please hold" then a three digit number is dialed, there is no answer, it tries again, then hangs up and does the same from the other port. Maybe it's outcalling but shouldn't those have a maximum number of attempts?

 

[dromero]

The voice mail card finally failed completely, I have replaced the card and the problem is gone.