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Merlin Magix with Octel Voice Mail 1
- Thread starter telsan
- Start date
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1
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This should work it is for a Legend but you will need to use mode code. The octel 250 will need to have that feature
Octel 250
Message Server
Configuration Note 5026 - Ver. G (2/01)
Avaya Merlin Legend
1.0 METHOD OF INTEGRATION
With inband integration, one pathway between the PBX and the Octel system transmits both call information and voice communications
With inband integration, one pathway between the PBX and the Octel 250? transmits both call information and voice communications. The pathway is provided by 2-wire analog single-line circuits that connect to FLT Boards in the Octel system. The FLT simulates 2-wire analog lines. Calls to an Octel port are preceded by the called party information from the PBX in DTMF format. The Octel 250 answers and plays the appropriate greeting. Message-waiting indication is set and canceled using DTMF commands over the same pathway.
2.0 OCTEL 250 ORDERING INFORMATION
Octel 250 requirements
• Fax/Line TICs (FLTs), 8 ports per board
• Disk drives
• In-band integration software
3.0 PBX HARDWARE REQUIREMENTS
PBX hardware requirements
• CPU at Release 2 or higher
• Analog ports, one per Octel port (012 or 016 card ports)
• One analog port for remote service access (012 or 016 card port)
• A ring generator unit (Pec Code 61388A) is required to provide ring voltage to Octel ports if using 012 SLT cards, model 517 A13 through 517 F13
• 25-pair, male-Amphenol cables, one per FLT
NOTE: Depending upon the size of the Octel 250, additional Touch Tone (DTMF) Receivers might be necessary. Use Table 1 as a guideline for determining your requirements.
• 012 SLT cards have 2 TTR
• 016 SLT cards have 4 TTR
3.1 PBX SOFTWARE REQUIREMENTS
• Minimum Software: R2V1
• Hybrid/PBX configuration (see section 8.2)
4.0 SUPPORTED FEATURES
Supported integration features
• Call coverage to personal greeting
- busy
- ring-no-answer
- all calls (see section 8.3)
• Message-Waiting Indicator
- lights
- recall dial tone
• Automated Attendant
• Outcalling
• Multiple return-to-operator
• Direct Call
• Personal greeting of original-called party on a double-call forward using call coverage
• Reply to message left by subscriber in internal telephone-answering mode (See Section 8.5).
5.0 CONFIGURING THE LEGEND TO INTEGRATE
Configuring the Legend to integrate
Programming on the Legend can be done using a system programming console or a personal computer with System Programming and Maintenance software. With both methods, the screens seen while programming are identical. For details, refer to the Avaya Merlin Legend Communications System Programming Manual.
* Once you are logged into the Legend system, the System Programming menu will appear as follows:
The Legend system must be configured as a hybrid/PBX
* The Legend system must be configured as a hybrid/PBX. This programming must be done when the system is idle. In addition, this programming will cause the system to restart when you are finished. Therefore, choose an appropriate time for this procedure.
• From the System Programming menu, select System.
• From the System menu, select Mode.
• Within the Mode menu, select Hybrid/PBX.
• To save your selection, press enter.
• At this point, the system will restart as noted above. To continue programming, re-enter system programming.
* If necessary, install 012 or 016 analog ports for the Octel Overture 250. One analog port is required for each Octel port.
Program the Voice Mail System/Automated Attendant Options
* Program the Voice Mail System/Automated Attendant Options as follows:
• From the System Programming menu, select AuxEuip, to reach the Auxiliary Equipment menu.
• From the Auxiliary Equipment menu, select VMS/AA.
• From the VMS/AA screen, select TransferRtn. This parameter, Transfer Return, represents the number of rings before calls transferred by the Octel 250 are sent to a designated backup position. Set it to “0” to disable this feature. If supervised transfer applications are used, this parameter should either be disabled, or set to a greater value than the “number of rings for on-PBX ECP calls” parameter in Octel system management menu 1.1.
- The default value for Transfer Return is 4.
- To modify this parameter, erase the current setting, using the Drop key. Enter the desired value and press enter.
• From the VMS/AA screen, select TT Duration. This parameter should be set to 75 (milliseconds). If it is not, erase the current setting (using the Drop key) and enter 75. Press enter to save your entry.
• From the VMS/AA screen, select TT Interval. This parameter should be set to 50 (milliseconds). If it is not, erase the current setting (using the Drop key) and enter 50. Press enter to save your entry.
• Press exit twice to return to the System Programming menu.
Create a calling group for the Octel ports
* Create a calling group for the Octel ports:
• From the System Programming menu, select Extensions.
• Display the second page of the Extensions menu using the More key on the console (on a PC use the PgUp key).
• From the Extensions menu select Group Calling.
• From the Group Calling menu, select Hunt Type.
• Enter an extension number to be assigned to the calling group. Then press enter to save your entry. This number will be the Octel System Access Number.
• The next screen asks you to select the hunt type. Choose Circular.
• Press exit to return to the Group Calling menu.
Assign the Octel ports as members of the calling group
* Assign the Octel ports as members of the calling group:
• From the Group Calling menu, select Members.
• Next, enter the extension number just assigned to the Octel calling group. Press enter to save your entry.
• At the “Enter group members” prompt, specify the first Octel port with one of the following:
-extension number nnnn (will be 3 or 4 digits)
-slot and port number *sspp
-logical ID number #nnn
• If the Octel ports are in sequential number, press the Next key to add the next Octel port. If the Octel ports are not sequential, press Enter to add the next Octel port. Repeat until all Octel ports have been added to the calling group.
• When all Octel ports have been added, verify your entries by using the Inspect key on the console. (If you are using a PC to program the Legend, press PgDn and then the F5 key.) This will list all members of the calling group.
• Press exit to return to the Group Calling menu.
Assign the Group Type for the Octel calling group
* Assign the Group Type for the Octel calling group. This parameter tells the Legend to send mailbox ID information on calls to the Octel system. In addition, it will automatically log in the Octel ports after a power failure.
• At the Group Calling menu, select More to see the second page of the menu.
• From the Group Calling menu, select Group Type.
• Enter the extension number of the Octel calling group. Press enter to save your entry.
• At the next screen, select Integ VMI. Press enter to save your selection.
• To return to the Extensions menu, press exit twice.
Program the Octel system as the call coverage target
* Program the Octel 250 as the call coverage target:
• Use the More key to reach the second page of the Extensions menu. Then, select Group Coverage.
• Enter a number from 1 to 30 as the coverage group number for the Octel system. Press enter.
• When prompted for extension numbers, enter only the extension number assigned to the Octel Calling Group. Press enter.
• To return to the System Programming menu, press exit twice.
* Program the Group Coverage Delay Interval. This is the number of rings after which the Legend will send calls to the Octel system.
• From the System Programming menu, select Options.
• Use the More key to reach the second page of the Options menu. At this screen, choose Group Coverage Delay Interval.
• Erase the current entry using the Drop key. Now specify the number of desired rings, from 1 to 9. Press enter.
• To return to the System Programming menu, press exit.
* To assign the call coverage to the Octel 250 subscribers, perform the following programming:
• From the System Programming menu, select Extensions.
• Use the More key to reach the second page of the menu. At this screen, choose Group Cover.
• Enter the Group Coverage number (1 to 30) previously created, containing the Octel 250 Calling Group extension number.
• Next, enter the subscribers’ extension numbers.
* To assign trunks to be answered directly by the Octel system, perform the following programming:
• From the System Programming menu, select Extensions.
To assign trunks to be answered directly by the Octel system, perform the following programming
• Use the More key to reach the second page of the menu. At this screen, choose Group Calling.
• At the Group Calling menu, select Line/Pool.
• Next, enter the Octel Calling Group extension number. Press enter.
• At the “Enter line/pool numbers” prompt, identify the trunk or trunk pool that you want the Octel system to answer. This can be done in one of three ways:
-Line or trunk number nnn
-slot and port number *sspp
-logical ID number #nnn
6.0 CONFIGURING THE OCTEL 250
Configuring Octel 250 system management menus
• Menu 1.1 - System Parameters
• PBX type: 2 - Other
• If the ANI feature bit has been activated in order to use the feature Automatic Reply to subscriber in telephone answering (see section 8.6), the following parameters must be programmed:
Sender ID Used for Telephone Answering Messages? 2- Calling Party ID, if known
ANI Used for Integration? Y
• Menu 4.1 - Port Assignments
? Extension/Phone No.: enter the ext. number assigned to this port
• Line type: 1
• D column: enter the number of digits in an extension.
• M column: Y for one half of the ports.
• Menu 6.1 - Transfer Dialing Sequence
• Flash time: 500 ms
• Pause time: 500 ms
• Dialing Sequence to Transfer a Call: FPN
• Dialing Sequence to Reconnect with a Call -
Ring/No Answer: FF
Busy: FF
Verify these dialing sequences for your PBX.
• Menu 6.2 - In-Band Integration
• Maximum time before first digit received: 2000 milliseconds
Dialing sequence to activate message waiting: #53PN##
Dialing sequence to deactivate message waiting: #*53PN##
Retry Message Waiting on Failed Attempt: N
Number of MW retry attempts:
Response time for MW confirmation: 0 milliseconds
Reset Message Waiting on System Boot: Y
• Digit sequence for Direct Calls: #00#N##
Digit sequence for Forward - All Calls: #03##N#
Digit sequence for Forward - Ring No Answer/Busy: leave blank
Digit sequence for Forward - Ring No Answer: #02#E#N# or #02#xxx#N# (See note below)
Digit sequence for Forward - Busy: leave blank
Number of Digits in Calling Party ID (“E”): Enter number of digits used for extensions, normally 3 or 4
Number of Digits in Called Party ID (“N”): Enter number of digits used for extensions, normally 3 or 4
NOTE: If ANI is not activated, the xxx portion of the ring-no-answer dialing sequence should match the length of the extensions.
Verify these dialing sequences on your PBX.
• Menu 8/9.1 - Mailbox Profile
? Subscriber’s Extension: (see note below)
? Message Waiting Allowed: (see note below)
Note: Message Waiting should only be allowed for valid extensions on the PBX configured with a message waiting indicator (MWI).
7.0 INSTALLING THE VOICE LINES
Installing the voice lines
* Each FLT board supports 8 analog station appearances. Each voice port connects to the PBX via an 25 pair male amphenol cable. Connect one 25 pair cable from the MDF to each FLT board in the Octel 250. See Figure 2 below for the cable pin-out.
7.2 TESTING THE INSTALLATION
Testing the installation when complete
* Create two mailboxes associated with two test extensions. Record a name and personal greeting for each mailbox.
* Assign a call coverage path to the test extensions that contains the Octel system access number.
* Using one test extension, call the other test extension. You should hear the personal greeting.
* Leave a message. Verify that the message-waiting indicator turns on.
* Verify that return-to-operator works properly.
* Call the Octel 250 from a test extension. You should immediately hear the recorded name and be asked to enter your password.
* Review the message in the mailbox.
* Delete the message. Verify that the message-waiting indicator turns off.
8.0 CONSIDERATIONS
Important notes regarding this integration
8.1 The Legend does not provide consistent disconnect signaling. As a result, it might be necessary for the Octel 250 to rely upon silence detection to disconnect when callers hang up. Silence detection might take up to 30 seconds to disconnect. Caller prompting and subscriber training is recommended to encourage callers and subscribers to exit the Octel 250 completely when finished.
8.2 The Legend must be programmed as a hybrid/PBX for integration. Integration is not currently supported for Legend systems configured as key systems.
8.3 With release 1 software, stations on the Legend cannot all-calls forward to the pilot number of a calling group (hunt group). The do-not-disturb feature on the Merlin Legend is suggested as an alternative. This feature when activated at a station will suppress the ringing of incoming external calls. External calls will then follow any call coverage programmed for that station. Internal callers will receive busy tone when dialing a station in do-not-disturb and will not follow call coverage programming. Release 2 software will allow all-calls forwarding to the voice-processing module.
8.4 The minimum mailbox length is 3 digits. Therefore, the Merlin Legend must be configured with 3- or 4-digit extensions for integration. (The range of extension lengths on the Legend is 1 to 4.)
8.5 Calling Party ID requires activation of the Octel ANI feature bit. This feature is supported with R2 of Merlin software and may not be supported on earlier revisions of Merlin software.
Ken Means
Octel 250
Message Server
Configuration Note 5026 - Ver. G (2/01)
Avaya Merlin Legend
1.0 METHOD OF INTEGRATION
With inband integration, one pathway between the PBX and the Octel system transmits both call information and voice communications
With inband integration, one pathway between the PBX and the Octel 250? transmits both call information and voice communications. The pathway is provided by 2-wire analog single-line circuits that connect to FLT Boards in the Octel system. The FLT simulates 2-wire analog lines. Calls to an Octel port are preceded by the called party information from the PBX in DTMF format. The Octel 250 answers and plays the appropriate greeting. Message-waiting indication is set and canceled using DTMF commands over the same pathway.
2.0 OCTEL 250 ORDERING INFORMATION
Octel 250 requirements
• Fax/Line TICs (FLTs), 8 ports per board
• Disk drives
• In-band integration software
3.0 PBX HARDWARE REQUIREMENTS
PBX hardware requirements
• CPU at Release 2 or higher
• Analog ports, one per Octel port (012 or 016 card ports)
• One analog port for remote service access (012 or 016 card port)
• A ring generator unit (Pec Code 61388A) is required to provide ring voltage to Octel ports if using 012 SLT cards, model 517 A13 through 517 F13
• 25-pair, male-Amphenol cables, one per FLT
NOTE: Depending upon the size of the Octel 250, additional Touch Tone (DTMF) Receivers might be necessary. Use Table 1 as a guideline for determining your requirements.
• 012 SLT cards have 2 TTR
• 016 SLT cards have 4 TTR
3.1 PBX SOFTWARE REQUIREMENTS
• Minimum Software: R2V1
• Hybrid/PBX configuration (see section 8.2)
4.0 SUPPORTED FEATURES
Supported integration features
• Call coverage to personal greeting
- busy
- ring-no-answer
- all calls (see section 8.3)
• Message-Waiting Indicator
- lights
- recall dial tone
• Automated Attendant
• Outcalling
• Multiple return-to-operator
• Direct Call
• Personal greeting of original-called party on a double-call forward using call coverage
• Reply to message left by subscriber in internal telephone-answering mode (See Section 8.5).
5.0 CONFIGURING THE LEGEND TO INTEGRATE
Configuring the Legend to integrate
Programming on the Legend can be done using a system programming console or a personal computer with System Programming and Maintenance software. With both methods, the screens seen while programming are identical. For details, refer to the Avaya Merlin Legend Communications System Programming Manual.
* Once you are logged into the Legend system, the System Programming menu will appear as follows:
The Legend system must be configured as a hybrid/PBX
* The Legend system must be configured as a hybrid/PBX. This programming must be done when the system is idle. In addition, this programming will cause the system to restart when you are finished. Therefore, choose an appropriate time for this procedure.
• From the System Programming menu, select System.
• From the System menu, select Mode.
• Within the Mode menu, select Hybrid/PBX.
• To save your selection, press enter.
• At this point, the system will restart as noted above. To continue programming, re-enter system programming.
* If necessary, install 012 or 016 analog ports for the Octel Overture 250. One analog port is required for each Octel port.
Program the Voice Mail System/Automated Attendant Options
* Program the Voice Mail System/Automated Attendant Options as follows:
• From the System Programming menu, select AuxEuip, to reach the Auxiliary Equipment menu.
• From the Auxiliary Equipment menu, select VMS/AA.
• From the VMS/AA screen, select TransferRtn. This parameter, Transfer Return, represents the number of rings before calls transferred by the Octel 250 are sent to a designated backup position. Set it to “0” to disable this feature. If supervised transfer applications are used, this parameter should either be disabled, or set to a greater value than the “number of rings for on-PBX ECP calls” parameter in Octel system management menu 1.1.
- The default value for Transfer Return is 4.
- To modify this parameter, erase the current setting, using the Drop key. Enter the desired value and press enter.
• From the VMS/AA screen, select TT Duration. This parameter should be set to 75 (milliseconds). If it is not, erase the current setting (using the Drop key) and enter 75. Press enter to save your entry.
• From the VMS/AA screen, select TT Interval. This parameter should be set to 50 (milliseconds). If it is not, erase the current setting (using the Drop key) and enter 50. Press enter to save your entry.
• Press exit twice to return to the System Programming menu.
Create a calling group for the Octel ports
* Create a calling group for the Octel ports:
• From the System Programming menu, select Extensions.
• Display the second page of the Extensions menu using the More key on the console (on a PC use the PgUp key).
• From the Extensions menu select Group Calling.
• From the Group Calling menu, select Hunt Type.
• Enter an extension number to be assigned to the calling group. Then press enter to save your entry. This number will be the Octel System Access Number.
• The next screen asks you to select the hunt type. Choose Circular.
• Press exit to return to the Group Calling menu.
Assign the Octel ports as members of the calling group
* Assign the Octel ports as members of the calling group:
• From the Group Calling menu, select Members.
• Next, enter the extension number just assigned to the Octel calling group. Press enter to save your entry.
• At the “Enter group members” prompt, specify the first Octel port with one of the following:
-extension number nnnn (will be 3 or 4 digits)
-slot and port number *sspp
-logical ID number #nnn
• If the Octel ports are in sequential number, press the Next key to add the next Octel port. If the Octel ports are not sequential, press Enter to add the next Octel port. Repeat until all Octel ports have been added to the calling group.
• When all Octel ports have been added, verify your entries by using the Inspect key on the console. (If you are using a PC to program the Legend, press PgDn and then the F5 key.) This will list all members of the calling group.
• Press exit to return to the Group Calling menu.
Assign the Group Type for the Octel calling group
* Assign the Group Type for the Octel calling group. This parameter tells the Legend to send mailbox ID information on calls to the Octel system. In addition, it will automatically log in the Octel ports after a power failure.
• At the Group Calling menu, select More to see the second page of the menu.
• From the Group Calling menu, select Group Type.
• Enter the extension number of the Octel calling group. Press enter to save your entry.
• At the next screen, select Integ VMI. Press enter to save your selection.
• To return to the Extensions menu, press exit twice.
Program the Octel system as the call coverage target
* Program the Octel 250 as the call coverage target:
• Use the More key to reach the second page of the Extensions menu. Then, select Group Coverage.
• Enter a number from 1 to 30 as the coverage group number for the Octel system. Press enter.
• When prompted for extension numbers, enter only the extension number assigned to the Octel Calling Group. Press enter.
• To return to the System Programming menu, press exit twice.
* Program the Group Coverage Delay Interval. This is the number of rings after which the Legend will send calls to the Octel system.
• From the System Programming menu, select Options.
• Use the More key to reach the second page of the Options menu. At this screen, choose Group Coverage Delay Interval.
• Erase the current entry using the Drop key. Now specify the number of desired rings, from 1 to 9. Press enter.
• To return to the System Programming menu, press exit.
* To assign the call coverage to the Octel 250 subscribers, perform the following programming:
• From the System Programming menu, select Extensions.
• Use the More key to reach the second page of the menu. At this screen, choose Group Cover.
• Enter the Group Coverage number (1 to 30) previously created, containing the Octel 250 Calling Group extension number.
• Next, enter the subscribers’ extension numbers.
* To assign trunks to be answered directly by the Octel system, perform the following programming:
• From the System Programming menu, select Extensions.
To assign trunks to be answered directly by the Octel system, perform the following programming
• Use the More key to reach the second page of the menu. At this screen, choose Group Calling.
• At the Group Calling menu, select Line/Pool.
• Next, enter the Octel Calling Group extension number. Press enter.
• At the “Enter line/pool numbers” prompt, identify the trunk or trunk pool that you want the Octel system to answer. This can be done in one of three ways:
-Line or trunk number nnn
-slot and port number *sspp
-logical ID number #nnn
6.0 CONFIGURING THE OCTEL 250
Configuring Octel 250 system management menus
• Menu 1.1 - System Parameters
• PBX type: 2 - Other
• If the ANI feature bit has been activated in order to use the feature Automatic Reply to subscriber in telephone answering (see section 8.6), the following parameters must be programmed:
Sender ID Used for Telephone Answering Messages? 2- Calling Party ID, if known
ANI Used for Integration? Y
• Menu 4.1 - Port Assignments
? Extension/Phone No.: enter the ext. number assigned to this port
• Line type: 1
• D column: enter the number of digits in an extension.
• M column: Y for one half of the ports.
• Menu 6.1 - Transfer Dialing Sequence
• Flash time: 500 ms
• Pause time: 500 ms
• Dialing Sequence to Transfer a Call: FPN
• Dialing Sequence to Reconnect with a Call -
Ring/No Answer: FF
Busy: FF
Verify these dialing sequences for your PBX.
• Menu 6.2 - In-Band Integration
• Maximum time before first digit received: 2000 milliseconds
Dialing sequence to activate message waiting: #53PN##
Dialing sequence to deactivate message waiting: #*53PN##
Retry Message Waiting on Failed Attempt: N
Number of MW retry attempts:
Response time for MW confirmation: 0 milliseconds
Reset Message Waiting on System Boot: Y
• Digit sequence for Direct Calls: #00#N##
Digit sequence for Forward - All Calls: #03##N#
Digit sequence for Forward - Ring No Answer/Busy: leave blank
Digit sequence for Forward - Ring No Answer: #02#E#N# or #02#xxx#N# (See note below)
Digit sequence for Forward - Busy: leave blank
Number of Digits in Calling Party ID (“E”): Enter number of digits used for extensions, normally 3 or 4
Number of Digits in Called Party ID (“N”): Enter number of digits used for extensions, normally 3 or 4
NOTE: If ANI is not activated, the xxx portion of the ring-no-answer dialing sequence should match the length of the extensions.
Verify these dialing sequences on your PBX.
• Menu 8/9.1 - Mailbox Profile
? Subscriber’s Extension: (see note below)
? Message Waiting Allowed: (see note below)
Note: Message Waiting should only be allowed for valid extensions on the PBX configured with a message waiting indicator (MWI).
7.0 INSTALLING THE VOICE LINES
Installing the voice lines
* Each FLT board supports 8 analog station appearances. Each voice port connects to the PBX via an 25 pair male amphenol cable. Connect one 25 pair cable from the MDF to each FLT board in the Octel 250. See Figure 2 below for the cable pin-out.
7.2 TESTING THE INSTALLATION
Testing the installation when complete
* Create two mailboxes associated with two test extensions. Record a name and personal greeting for each mailbox.
* Assign a call coverage path to the test extensions that contains the Octel system access number.
* Using one test extension, call the other test extension. You should hear the personal greeting.
* Leave a message. Verify that the message-waiting indicator turns on.
* Verify that return-to-operator works properly.
* Call the Octel 250 from a test extension. You should immediately hear the recorded name and be asked to enter your password.
* Review the message in the mailbox.
* Delete the message. Verify that the message-waiting indicator turns off.
8.0 CONSIDERATIONS
Important notes regarding this integration
8.1 The Legend does not provide consistent disconnect signaling. As a result, it might be necessary for the Octel 250 to rely upon silence detection to disconnect when callers hang up. Silence detection might take up to 30 seconds to disconnect. Caller prompting and subscriber training is recommended to encourage callers and subscribers to exit the Octel 250 completely when finished.
8.2 The Legend must be programmed as a hybrid/PBX for integration. Integration is not currently supported for Legend systems configured as key systems.
8.3 With release 1 software, stations on the Legend cannot all-calls forward to the pilot number of a calling group (hunt group). The do-not-disturb feature on the Merlin Legend is suggested as an alternative. This feature when activated at a station will suppress the ringing of incoming external calls. External calls will then follow any call coverage programmed for that station. Internal callers will receive busy tone when dialing a station in do-not-disturb and will not follow call coverage programming. Release 2 software will allow all-calls forwarding to the voice-processing module.
8.4 The minimum mailbox length is 3 digits. Therefore, the Merlin Legend must be configured with 3- or 4-digit extensions for integration. (The range of extension lengths on the Legend is 1 to 4.)
8.5 Calling Party ID requires activation of the Octel ANI feature bit. This feature is supported with R2 of Merlin software and may not be supported on earlier revisions of Merlin software.
Ken Means
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my message that i left in your post to me has been removed
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Ken Means
if you go to our website and click the info link you can send me an email
very bottom right hand side
Ken Means
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