Merlin Magix Problems

[petenutz]

I'm wondering if someone could tell me how to troubleshoot some problems that seemingly started after a service persone extended two lines to an annex building. First off, on some extensions, connections only last about 10 seconds. In other words connected calls cease. Another problem is that often people hear one side of another conversation happening on another extension. This also happens on a front door bell/ speaker box(!). Also I've sucessfull connected with WinSPM. Can someone point where the documentation for WinnSPM is?



Thanks!
Peter

 

[tdaugirdas]

Sounds like the guy who extended service screwed something up in his/her wiring. Were these regular Telco POTs lines that were extended? or are you talking about extentions? WinSPM's documentation is on the disk that came with the program - and there are also "Help" files built into the program.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[petenutz]

>Were these regular Telco POTs lines that were extended? or >are you talking about extentions?

Talking about extensions. Maybe I should disconnect the extended lines for a bit and see if things return to normal?

>WinSPM's documentation is on the disk that came with the >program - and there are also "Help" files built into the >program.

This is an inherrited system and I downloaded WinSPM from the Avaya site. I followed the instructions starting with Ver. 4 and patching up to Ver. 9. Thanks whoever posted that! (i'm sorry I forgot who you are). So....no disk with documentation. Maybe someone could send to me? I need the basics. Terms defined etc. I haven't found the "help" files that helpful sadly.


Thanks,
Peter

 

[tdaugirdas]

How far away are these extra extentions in the annex - what are they connected to on the system, i.e., type of module. What types of phones? single-line? MLX?

As for WinSPM - I believe all of the documentation is in the Help files. I didn't see anything extra on the CD. What are you having a problem with?

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[dagwoodsystems]

I'm gonna let Tom handle the WinSPM tutoring piece!

However, I would like to point out that there are several threads both here and on the Partner forums that talk about wiring distances in detail. There are theoretical distance limitations, and then there's reality. And the difference between the two has everything to do with the technician and the type of telephone being extended.

Since this is all new for you, perhaps you could simply post the model number of the troubled telephones. We could offer some help with that information alone.

 

[telecomtekperson]

As all above said...DITTO....


AND


Did an electrician just pull some cat 3/5 cable to the outside building??? Were there IROBS put in place...etc...

 

[dagwoodsystems]

There are also several well-known problem with the 016T/R module (specifically, the 617F34 variety).

Knowing that, I wonder if these "extended lines" were pre-existing extensions that were simply relocated further away OR if they are newly added.

Enough speculation. Please write back.

 

[petenutz]

>How far away are these extra extentions in the annex - what >are they connected to on the system, i.e., type of module. >What types of phones? single-line? MLX?

Pretty far away ....it was about 600-800 feet and then this guy added close to 150 feet on to the existing line. it connects to the system which is: one Processor: CKE5, three 412 LS-TDL modules and a Merlin messaging module. The phones are mainly 4412D+ and a couple 4412LD+.

>Did an electrician just pull some cat 3/5 cable to the >outside building???

That's pretty much it.

>Were there IROBS put in place...etc..

No, nothing like that was added.

>However, I would like to point out that there are several >threads both here and on the Partner forums that talk about >wiring distances in detail.

I'll look for them thanks.

I'm curoius how this phone system works...if it's like a network and the phones have addresses or is there really a one to one ratio of phones to ports on the modules. I don't see how the latter is possible unless they connect in the back of the module...considering that there are at least 18 extensions and only 12 ports provided by the 3 412 LS-TDL modules. Maybe those are the lines? Sorry I'm really new to this.



Thanks,
Peter

 

[tdaugirdas]

My guess is - the guy who extended the "lines" for the extentions miswired/crosswired something. Each 412 TDL module can connect 4 Telco analog phone lines and twelve 4400 series telephones. The 412 TDL module has an Amphenol connector for the extentions. Usually a 25-pair cable is wired to the amphenol connector and the other end is wired to a 24-port Patch Panel (of which only 12 are really available - the 25th pair is left disconnected). Each extention's wiring freom a wall jack or whatever then connects to the Patch panel. Each 4400 series phone needs only two wires (a single pair) - however most folks just run CAT5e cable from the wallport to the patch panel or a wiring board of some type. The effective range should be well in excess of the range you mentioned - so what we have here is a miswiring problem. If the wiring to the extentions in the Annex runs outside the building - IROB's to protect from lightning hits would be a good idea - unless you want to take the chance on frying the system.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[merlinman]

A 412 Module has 4 LINE PORTS, for outside lines, and 12 EXTENSION ports for STATIONS.

Yes, it is a 1 to 1 ratio, PORTS per Extension.

They don't connect in the BACK, they come out of the end of that 25 Pair Cable with the Amphenol Connector that's terminated on a 110 Block, a 66 Block or a Patch Panel some where.

Of course, it's not all that utilized, considering there is only one Pair per TDL phone.

So the phones are only on pairs 1 to 12. (White Blue to Black Orange)

 

[SYQUEST]

Hi Petenutz,

Since you mentioned you are curious about how the Magix works, the documention for both the Legend & Magix is available from support.avaya.com for the download. The documents cover most of the stuff you will probably need to know from planning and installation to maintenance...

I believe one of the maintenance documents has notes on SPM or WINSPM in the back section. If I remember which one I will repost.

Happy reading!

....JIM....

 

[papagigo1]

Peter,

Tom is right about the IROBs, there should be one at BOTH ends.. If you don't have them you are asking for trouble.
As far as length is concerned, I have numerous extensions working past 3500 feet in an airport environment.


Mike in NH

 

[petenutz]

Thanks guys...got the wiring madness straightened out I believe. Learned a good deal from the manual too.