Merlin Magix - Pass through Caller ID to forwarded phone (cellphone)

[Chuckak]

We have Merlin Magix with PRI. When calling outbound the only caller ID reported is our main number. This also happens when an extension is forwarded to an off site phone. This is a problem for our sales department who needs to see the caller ID of the calling party. We only need a few extensions to do this and they are all mapped to DIDs - the rest we only want them to pass the main number as it does now.
We are coming due on our phone system lease this year so if Magix cannot support this what system does that I can use my installed infrastructure (4400 hand sets and copper)and ideally would allow transition to VOIP in the future. We are currently upgrading our satellite network switches to POE VOIP capable.

 

[Telecomboy]

The Magix does not support this. You can program it to send DID information for all calls, but for forwarded calls it will still send the main number. The IP Office can do what you want to do, but the newer version no longer suports the 4400 series sets.

 

[SYQUEST]

Resending different CID info does involve the service provider! So it is not only the phone system that determines if that feature works...

....JIM....