Merlin Magix Expansion 1

[wheelma2]

I'm remotely helping my IT Support Technician in a satellite office expand a Magix R4. We're installing (2) 024 TDL cards in an elready existing expansion carrier. I have network access to a PC that is directly connected to the system and running WinSPM.

Slots 8, 9, 10 and 11 were open, so we're using slots 8 and 9. Both cards have been installed and a system inventory detects both cards.

However, we're experiencing two problems...

1.) Only the new board in slot 8 is getting logical ID's and extensions associated to it. The board in slot 9 is not getting LID's and extensions. I cannot even busy-out the board in slot 9... it fails.

2.) We're using (2) 25-pair cables with a male connection on one end and a female connection on the other end to extend these boards to an Ortronics 48-port patch panel with (2) amphenol connections on the back. However, when my tech plugs a 4412D+ into port #1 of the patch panel (which I'm expecting to correspond to the first LID on board #8), he gets no dial tone or flashing red lights. He says he gets a flashing red light if he plugs into port #2, but still no dial tone. Is there a pinout issue?

 

[cvrbob]

have you done a board renumber ?

 

[wheelma2]

I've not yet done a board renumber for a couple of reasons...

1.) I didn't have to do a board renumber in order for the board in slot 8 to work (excluding what may be a wiring issue, of course). Why would one board require board renumber and not the other...?

2.) If I do a board renumber, will it cause me to renumber some stations that have been renumbered over time? For instance... LID #1 may be extension 100, but LID #2 isn't necessarily extension 101. If I do a board renumber, will it affect the historical sysrenumbers I've done?

 

[cvrbob]

only if the station are on a phantom board

 

[Dexman]

Check for a wiring problem with slot #1 (I'm assuming that any telephone connected to it is 100% dead).

You can take a spare 25 pair cable, connect one end to the 024TDL and punch down the pairs on the other end to a 66 block. Connect a standard surface mount wall jack to the blue/white pair, plug in the telephone and see what happens.

A board renumber can't hurt. Might be worth trying it.

If it ain't broke, I haven't fixed it yet.

 

[Dexman]

I need to clarify my comment above. The wiring that needs to be checked is for the extension that does not have any lights when you connect the 4412D+.

If it ain't broke, I haven't fixed it yet.

 

[wheelma2]

Thanks everyone!!! A board renumber did the trick! After looking through an old system inventory, I noticed that slot 9 had been in surrogate mode before my onsite tech installed the new board.

The board renumber fixed it, and now we'll just have to deal with the wiring issues. I will walk him through some basic troubleshooting and get back to this thread if we continue to have problems with the extension to patch panel.

 

[wheelma2]

Now that all 48 new stations have been programmed in the system, I'm back to the wiring issue...

My onsite tech is finding that when he plugs a 4412D+ into all 48 ports on the patch panel, he gets a blinking red "message witing" light, but no dial tone or display. The phone is obviously getting some sort of signal.

Any thoughts?

 

[Dexman]

Does the same thing happen if you try a different 4412D+ with those ports? Does the LED flash if you connect the phone to a known working port?

If it ain't broke, I haven't fixed it yet.

 

[cvrbob]

what 48 patch panel are you using, what jacks are wired for it, I don't remember any one making a 48 port RJ 11

 

[wheelma2]

We got it to work... I busied out, reset and restored both new cards and everything came up fine. Guess I had to do that after the board renumber I did yesterday (????).

The patch panel is RJ45, not RJ11... 48-port Ortronics with two amphenol connections on the back. Works great after the busy/reset/restore.

Thanks!!!

 

[cvrbob]

reread your first what you have will not do , cut cable end at the patch panel and punch down the cable pairs 1 to each 1st pair of the jacks (white /blue ), skipping your violet Slade pair to get your 48 stations to the patch panel

 

[wheelma2]

No need to punch down... it all worked after a rest of the two new cards (which I had done, just not since the board renumber yesterday).