MERLIN MAGIX 3.0 WITH V/MAIL

[Steve000]

http://www.tek-tips.com/viewthread.cfm?qid=1739582

Please check out the link to see my last post about 2 yrs ago

Ok I have programmed the system as stated in the link BUT when I CALL in A/T answers It is a message for the old owner I have done a master reset on port 00....I have done a default reset on the v/m system same problem so HELP

I have 4 Lines coming in

Line 1 is xxx-xxx-4490
Line 2 is xxx-xxx-3158
Line 3 is xxx-xxx-5031
Line 4 is XXX-XXX-4401 Fax and Credit Card Machine

I am in KEY MODE
I WOULD like for the AA to answer without any ringing at any stations.
2) I want a message to state thank you for calling ~~~~~ please press 10 for (name) press 11 for (name) etc
3} when some at ext. 10 or 11 ext. does not answer the caller can leave a message and or press 0 for the operator before or durning and after message is left
4)can the operator be remote (will the system use the fax line to forward a call to a remote location ? )

I have many other things I need help on...

Thank you for all your help in the past and in this near future THANK AGAIN

 

[Dexman]

I'll chime in on one of the items. Is caller ID being utilized? If so, the system should wait for 3 rings before the auto attendant grabs the call. Otherwise caller ID information will not be displayed.

I do not have access to the Feature Guide at this moment, but, there is an option that will delay ringing in order for caller ID data to be received.

There is also an option to apply a ring delay on a line by line basis at each extension. Agsin, I can't recall the exact procedure to implement it.

For the incorrect auto attendant greeting, log into the voice mail as the Admin and review the day and night greetings for each of the four attendants as the phone lines are pointed to one of them.

I "FEATURE 00"

http://dexman.webs.com/

 

[merlinman]

Everything you are looking for is do-able with the Merlin LEGEND/MAGIX.

Are you looking to have guidance for the programming or someone to do it for you?

http://merlinmanswebpage.yolasite.com