Merlin Legend 1

[nocster]

has 4 port voicemail, I assign 4 trunks (line 5,6,7 and 8)and 4 extensions (26,27,28,29)to the voicemail and calls should go to auto attendant number 2, when I call all 4 trunks the calls are going to extension 26 and not the auto attendant number 2...

 

[Tripoth]

Did you assign those lines, probably 805,806,807, and 808 into the voicemail group on the phone system?
With a Legend it will probably be group 770.

 

[nocster]

yes, if you call any of the trunks you do get the voicemail of extension 26 but not the auto attendant...

 

[telecomtekperson]

extensions 26,27,28....are those users extensions? What cards do you have in the system?

 

[merlinman]

By default, the calls are going to the Voice Mail box of the LOWEST LOGICAL ID (Extension) that has the lines assigned to it.

To have it go to an auto attendant, you will need to place the lines in a calling group (Other than VOICE MAIL), Overflow that calling group to VOICE MAIL, and create an AUTO ATTENDANT MAILBOX for the new calling group.

What release of Legend are you dealing with?

 

[2BAvoice]

dont forget to turn ringer off on the voice mail extensions lines.

 

[nocster]

Merlinmam...you are the man....

THANKS!!