Merlin Legend - SMDR port quit working!!!!!! 2

[EDS00411]

07/15/2011
Merlin Legend SMDR port failure

Have an existing Merlin Legend, R7.0, V14.2. Have phone-monitoring software, ie: Call Accounting Jr, by Comm One, Inc, on a free standing PC that connects via the SMDR port on the processor card. Use this software to monitor incoming / outgoing call data, etc. This arrangement has worked fine for years but stopped a few days ago.

When I unplug the cable from the SMDR port and plug into the Admin port on the Merlin, I can logon to the Merlin system using WINSPM with no problem. When I plug it back into the SMDR port, I don’t even get garbage…just nothing.

Have tried both selections of:
Basic SMDR
ISDN SMDR

Voice network service is provided via an AT&T T-1 circuit.

Have also changed the Call Report from In/Out, to Out Only. No difference. Still does not work.

Also tried connecting with Hyper Terminal and I don’t get any response…no garbage characters or anything. I changed the baud rate from 1200 to 2400 to see if it might change anything but no response at all. No garbage - nothing.

When I unplug the cable from the SMDR port on the card and move it down to the Admin port, I have no problem loading WINSPM and moving freely around.

My questions are:

1] Any thoughts as to what’s going on here? Nothing that I can think of, has changed in the environment / configuration.

2] If the SMDR port is bad / unusable, I believe I then need to replace the entire processor card. Is that correct? I don’t think there is any way around that. The SMDR port seems to be built into the processor card.

3] If I need to replace the Merlin Legend R7.0, V14.2, processor card, is there a way to save the existing system’s configuration translations and move them to the replacement card, or do I need to reprogram the new processor card from scratch, ie: all over again?

Would appreciate any thoughts or comments as to how to proceed here. Much thanks!

 

[SYQUEST]

Since you reposted here, so will I!

Have you checked for any alarm codes in the error stack? It could be a defective port, but check the error stack first, then do a backup of the system to the PCMCIA card using SPM. You can also save a copy to your PC. Power cycle the system off for a few minutes, then power it on. If you have more than one cabinet, power OFF - left to right, then ON - right to left, allow 30 seconds between cabinets for the ON mode.

If all of this fails, the processor should be replaced.

You can move the PCMCIA card to a new processor without reprogramming anything as long as the processor is the same software version as the existing one.

....JIM....

 

[merlinman]

Also, once you save a copy to your LAPTOP, you can use that to do an UPGRADE CONVERSION to a newer Model processor, all the way up to Magix R4.0.

http://home.comcast.net/~merlinman

 

[Dexman]

Isn't R7.0, V14.2 the final Merlin Legend release

I "FEATURE 00

 

[merlinman]

Yes, that's true.

However, you can upgrade it to a MAGIX 4.0.

http://home.comcast.net/~merlinman

-merlinmansblog.blogspot.com

 

[Dexman]

Before jumping to the Magix, the OP would need to take inventory of the existing system modules and make alternative plans for any that cannot be carried forward.

I "FEATURE 00

 

[merlinman]

True, ATL Modules (those that supported the OLD MERLIN SETS) can't be used in the Magix. There are a few others. Some will work, they just can't be accessed with the WINDOWS part of WINSPM.

http://home.comcast.net/~merlinman

-merlinmansblog.blogspot.com