Merlin Legend Phone problem and programming help

[skip0157]

I have a Merlin Legend system that I bought for a whole 1.99 on ebay. The system seem to work fine except that I have 1 extension (MLX-10D) that seems to lock up and a while. It was working fine for about 3 weeks then started having trouble. I can answer calls on one line (the one that the the first selected) but I cannot transfer or hold or dial. I changed the phone, port, jack, wiring and can't seem to locate the problem. If I plug a phone into that port at the switch it seems to work fine.

Also, I can't get a single line phone to ring at all. I can make calls out and if I pick up the phone when I dial the extension from another extension I can take the call but never any ringing.

This is a Legend 3.1 ver. 2.0
slot 00 - processor vintage 00
slot 01 - 408 GS/LS MLX, hardware vint:04, Firmware:28
slot 02 - 408, hardware vint9, Firmware: 0B
slot 03 - 012, hardware:01, Firmware:08

The power supply has a ring generator in it.

I even tried a 016 board with ring gen. but the phone still wouldn't ring except that I would ocassionaly get about 1/2 ring on the single line set for no reason without it being called from another phone.

 

[Dexman]

Man, that processor is old!

I'd suggest purchasing an R7 processor (the last Legend processor released). They are quite inexpensive and will give you more features plus the ability to save your programming to a PCMCIA card.

A few things....

When you installed the system, did you default the programming and start from scratch?

There are 2 versions of the 012 card. 1 has an onboard ring generator, the other one doesn't.

When you used the 016 module, did you execute a Board Renumber so that the processor knew what was there?

If it ain't broke, I haven't fixed it yet.

 

[skip0157]

The 012 card that I have does not have a ring generator in it, but the power supply does. The 016 card that I tried did have a ring gen in it but I still couldn't get the phone to ring except that I would get an ocassional 1/2 ring on the set for no reason. BUT, when I put the 016 card in, I DID NOT default the system first if that makes any difference.

I did default the prgramming yesterday and tried again, but still no ring.

If I upgrade to an R7 would I have to do anything with the firmware on the cards or will they just work? And do you have anyu idea about how much the upgrade card is?

Thanks

 

[cvrbob]

for a station to ring on that 012 you need to add the lines or pool ,for the set to ring
the system as default does not

 

[skip0157]

I think that I have added the line to the set. I'm using the system as a key system. I can try to add another line to it. I won't even ring when called on an intercom call though.

 

[Dexman]

When the 016 card goes in, you wouldn't need to default the system. A Board Renumber tells the processor to look at each of the modules present, see what they are, and do what is needed so the module becomes functional.

Switching to the R7 processor should not require any changes to the other modules. The R7 processor has a slot for a PCMCIA card. I don't think yours does; an upgrade is just a swap out of the processor.

Here are 2 vendors that sell the R7 processor along with other Avaya products:

http://metrolinedirect.com/legrel70.html

http://www.atelephonesystem.com/Merlin_Legend_Release_7.0_Processor.htm

If it ain't broke, I haven't fixed it yet.

 

[phonesaz]

If it is a key system with limited functionality, I would do a frigid restart. That seems to clear up quite a few random issues that you inherit on these older systems. The directions are in the Legend installation module. I do, however, agree with everyone who says upgrade it.

 

[TouchToneTommy]

The 015 TipRing was introduced with R4, so it won't work with your R3. I would have suspected a "sleepy set" for your MLX problem, but you say it occurs with a different phone on the same port.

 

[skip0157]

The processor that I have has the PCMCIA slot in it. Can I just get a card to upgrade or do I need the entire processor board as well?

I also did a frigid restart but everything stayed the same as far as problems go. My 016 card doesn't give me dial tone, however there is battery on the line and when I plug a sert into it the set rings either with a single, double, or triple ring depending on what port I put it in. The 012 card without ring gen gives me dial tone but no ring (there is a ring gen in the power supply)

I believe the MLX problem was actually a set prob. I replaced the set again with another one and it's working fine.

 

[cvrbob]

as TTT said your 016 will not work with your 3.1 processor
so try another 012 or your problem may be the ring generator

did you make sure your stations are programed to ring

 

[skip0157]

Yes, they're programmed to ring. I'll try to find an upgrade card to R7 and see if that helps.

 

[skip0157]

Upgrading to the R7 did the trick on the 016 card with ring gen. The phones work perfectly. I believe that the ring generator on the power supply might be bad because the phones will not ring on the 012 card without ring gen. I don't know if there's any way of actually testing the ring generator on the power supply. If anyone has any ideas feel free to post.

Thanks for everyone's help!