Merlin Legend Mail?

[jahms]

I have a system that has two auto attendants, both are set up on delay call handling with calling groups. Calling group 775 set to overflow to 770 after 20 seconds and the mail box 775 with class of service 15 to play AA1. Calling group 776 set to overflow to 770 aftter 20 seconds and mail box 776 with class of service 16 toplay AA2.

The issue is with calling group 775 and AA1 not answering correctly. When the call comes in, the delay portion works but you hear a slight pause and then "transferring call" then the console rings.

I have printed everything I could think of in thesystem and see no conflicts. I changed the lines from 775 to 770 and had the MLM answer with "Welcome to Merlin Mail". I verified there is a greeting recorded for AA1 (day and night) I deleted box 775 and rebuilt. Even changed things over to use group 774 and a new mail box with COS 15.

I finally changed mail box 775 to COS 17 and assigned the lines to AA3 and recorded a greeting and everything works fine.

This originally worked for over a year. A new employee went in to change the AA1 greeting and from then on the problem started.

My question is, Is there a way to turn off AA1 by mistake? Or can the COS 15 stop working?

Any help on this matter would be appreciated.
Thanks

 

[merlinman]

In my opion, I think your MLM-007 is about to crash.

Or rather, you have bad sectors on your Hard Drive that will eventually lead to a crash, or a similar problem, from which you will not be able to work around.

I have seen more than one of these types of issues now that those units are getting up in age.

 

[tdaugirdas]

If you are on site - and can connect to the 007 MLM via the RS232 connection - you can run the hard disk test (after shutting the software down) to see if you have sector errors on your hard drive. It may well be - as merlinman indicated - that your hard drive is on the verge of collapse. If ANY hard drive sector errors show up - it means that one or more portions of the software have been corrupted - and may work unstably or suddenly stop functioning alltogether. You probably need to get the hard drive replaced with a fresh software load - or better yet - upgrade to a Merlin Messaging module that has back-up capability - something the 007 lacks. A replacement drive will have to be reprogrammed from scratch. There is some risk in even running the hard drive test - the risk being that the software will not restart correctly.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[jahms]

Kinda what I was thinking, just was afraid to say it. I do appreciate your opinion.

 

[merlinman]

As TOMD said, Just testing that baby can KILL IT.

I had that happen on one I was dialed into.

Me in COLORADO, it being in NEW YORK.

Thankfully, TOMD was able to bail me out.

But as he advises, if I was to do it all over again, I would replace the MLM-007 with a Mer Mesg.

The back up feature becomes invaluable.