Merlin Legend - Is it O.K. to reboot... 6

[KMCGRATH]

...the system administration and voice mail terminal? Intuity Audix and system administration are sharing the same p.c. and one of our field employees needs to add a new user, but I do not want them to reboot if it will affect the programming on the Legend. When I am on site, I usually use her MLX-20L set to program, but the field employee is more comfortable with the p.c. setup.

Also, why might the p.c. be locking up?

Any assistance would be greatly appreciated.

 

[Pepperz]

To add a user, system does not need to reboot. If the PC is locking up, try this: when you select switch administration from the intuity screen, wait about 3 seconds before pressing any keys. Unfortuneately, if it locks up, you have to reboot the voice mail system. If the problem continues to be a hassle, administer the Legend separately from the Intuity using standard SPM or WinSPM on a separate computer.

Pepperz@newper.net

 

[photon33]

When you first log in to the Intuity there is a setting I think under customer / services administration that is restart spm. This should always be performed on a reboot of the Audix to use SPM on the Intuity box. I have found it helps with lockups of the welcome to SPM press any key to continue screen.

 

[aussie88]

Also, make DOUBLE TRIPLE sure, that the SPM cable is not faulty. Try a new cable. I have had some lock up, due to faulty cables

 

[franke]

On some of the older Merlin/Audix connections, programming the switch from the audix terminal use to lock up the terminal. Avaya had a patch they needed to install to correct the problem. As a temporary solution, you could dial * 10 from any phone, knocking down the SPM connection.

frank

 

[Pepperz]

Now that's useful, Franke!

Pepperz@newper.net

 

[Naperguy1]

Another useful tip -

When you are in Audix under switch administration and it locks up, hit [CTRL] "\" at the same time. This should take you out.

That is Control key plus Backslash at the same time.

Naperguy1

You are learning grasshopper.

 

[Pepperz]

Sometimes it works, sometimes not.

Pepperz@newper.net