MERLIN LEGEND auto attendent

[Kirky90]

Hello...I had written previously about the nite service in my office. When nite service comes on and it says press 0 to go to general voicemail....it seems to keep ringing and ringing, instead of going to voicemail. The suggestion I had been replied with was to change the dial0 option.

Previously it was on "record a message on general voicemail" at the suggestion I changed it to "transfer to call answer service operator" that nite everything seemed to work good, throught the next day. Now once again the voicemail is just ringing straight through never picking up.

any other suggestions? Thanks!

 

[Kirky90]

Ok well....I never changed anything and it seems that both #s are working now. But my boss had tried last nite both local # and toll free # and they weren't working. Is there any reason why this would happen? Would this have anything to do with Scheduling?

 

[merlinman]

Well, you may have answered your own question.

So, what we need to know next is just how does night service get activated on your system?

Button, schedule or WHAT?

http://home.comcast.net/~merlinman

 

[Kirky90]

we have to push a button. When I checked the schedule it has everyday marked as closed, and I believe its under Merlin Business.

 

[merlinman]

It sounds as if your LINES are not in the NIGHT SERVICE GROUP.

If you have access to WINSPM you can do a print of NIGHT SERVICE and post it here.

That could help us to figure out what the failure is.

http://home.comcast.net/~merlinman