Merlin II system and auto attendant

[Tripoth]

Are there any auto attendants that can function on a Merlin II system?
Can the Merlin II system support an auto attendant is the more likely question.

 

[tdaugirdas]

There was a specific autoattendant for the Merlin II system that was made by AT&T. It had fairly minimal capabilities - and any "used" one you can find will probably need to have the rechargeable battery inside replaced. If you need a more sophisticated autoattendant or multiple autoattendants - I would look into a used Merlin Mail standalone unit. If you can get a Release 3.05 system - they are y2k compliant as well. I assume these will work with a Merlin II. If not, then pick up a used Legend processor - which can be had for under $50 on eBay.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[merlinman]

The issue is that a MERLIN II does not provide "MODE CODES" so any Auto Attendant connected to it has to be "DUMB".

The advice to upgrade to a Legend is quite sound. I would go with nothing less than an R7.0 Legend Processor.

 

[Tripoth]

The client has the Merlin II console phone and ATL sets.
Would they have to purchase a new console phone for a Legend and what version Legend stops recognizing ATL sets?

 

[tdaugirdas]

The ATL console can be used on a Legend - but it's programming capability will not work. You will need to pick up at least one 408 or 008 MLX module and a Merlin Legend 20L telephone - if they want to do programming through an operator phone. The other option for programming is using WinSPM. The last release for the Legend processor was R7.0, V14.2 - which can still utilize all of the existing ATL modules and phones. Only the Magix version of the processor software cannot recognize ATL modules and sets. You can buy a "used CKE3 or CKE4 processor. The CKE4 would be better (still around $50).

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[Tripoth]

The console phone is being used at a hotel. It would still be able to be preogrammed with all the room numbers , correct?

 

[chicagotechsolutions]

Yes, of course, you will still be able to program buttons and features into all the phones including the console.

 

[tdaugirdas]

I just don't know if you can program ALL of the many buttons on the Merlin II console - because I have never tried to. In essence, the Merlin II console would be like a big DSS (Digital Station Selector) unit in "Merlin Legend speak". Or, you can buy a used DSS to go with the MLX-20L operator phone as an alternative.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[merlinman]

IF the room numbers are OK with the ATL set(s) you are using now, an upgrade to MLX would not need to be done.

I have recently upgraded an older MERLIN 2 to a LEGEND and kept all ATL Circuit Packs and Phones.

The only problem is, if I am on site, I have to do most programming with my computer.

Some extension programming can be done with the existing ATL Phones.

One of the many advantages to making it a LEGEND as opposed to a MERLIN II is that you can dial in and do programming and maintenance remotely.

My client was struck by lightening and I was able to figure out they had a bad circuit pack before I drove over there.