Merlin II dropping calls

[marker2001]

I have a client with a Merlin II system that is intermittently having problems.

I am looking for an opinion as to whether the problem is the processor or the line cards.

The system (a)drops calls randomly, (b)sometimes when a caller calls in he cannot hear the person speaking even though the person who answered can hear fine, (c)when a caller dials the main number the line just rings and the system does not show a call coming in.

Any ideas?

TIA

 

[merlinman]

What results do you have with an "AHEAD OF THE SYSTEM" test with a BUTT Set?

 

[Telecomboy]

I am with Merlinman, with the symptoms you are describing, it is best to test out the lines with a butt set to eliminate service provider issues. If the lines test out fine before the system, then I would have the customer start tracking which line they are talking on when the call drops/can't hear the caller, etc. That way you can start to determine which line ports are giving issues.

 

[paul144]

My first question would be, Is this happening an all phones and lines? We have had customers claim that it was when it was simply a matter of a tired old phone that desperately needed refurbishing.