Merlin Caller ID issue 1

[nbfd731]

Morning

Merlin System /Pri issue
Switch type: DMS100
Prov: AT&T
Dial Plan: 4 digits

Issue: Customer wants everyone personal DID to send originating caller DID # not there main #

Provider is allowing PBX to send #
PBX will send main # when I set all 10 digits on the trunk ports 5555555555 on caller ID
I changed it to Exten= I only see last 4 digits 5555 on caller ID
I change it to Number to send with Extension= I program 555666 it shows like this 55.66.66 on caller ID

Ideas????




ACSS SME

 

[Telecomboy]

When you change it to number to send with extension you need to put the whole number in for the "base number". So, the main number is 555-555-1000, and extensions are 1xxx, then you would put the base number as 5555551000. The system then replaces the last 4-digits with the extension number that is calling out.

Be careful with this as if they have an extension that isn't a DID (such as 7110) the number it will send would be 555-555-7110 which does not exist obviously. It is an older system and isn't as flexible as the new stuff.

 

[nbfd731]

Sorry looking through the post i did not give you your due. Here is your star. That was the issue

ACSS SME