Merlin 820D2 Phone System Music on Hold won't activate 4

[grossmac]

When I Insert the plug from my CD Music player nothing happens when the phone line is put on hold. I verified output from my player (Stereo) The plug is of the correct size. I know the plug for MOH uses Mono for MOH.

Is there a switch Progamable or physical I need to activate? Is there additional equipment I need to procure? Do I need a Mono Plug vs. a Stereo Plug?
What else can I check to activate MOH.
Thank you in advance for any help you can provide.
Grossmac

 

[skip555]

been a lnog time since I worked on one but you can download a manual here
info should be in there

http://esearch.avaya.com/r/results....ext=merlin+&Go.x=15&Go.y=10&scope=ROOT~107595

 

[ISDNman]

Get a mono cable, plug it in and place a call on hold. Then try touching the other end of the cable and tapping agianst a ground etc.

If you hear noise or clicks as you do this the unit is probably configured and the MOH is more-or less working. At that point you might look again at the cable and be sure itr is compatible.

Usually it is OK to plug a 3 conductor (stereo) plug into a 2 conductor (mono) jack. It is a very bad idea to plug a 2 conducter plug into a 3 conductor plug.

I hope this helps

Good luck

 

[jlshelton]

You could have posted this in the Merlin forum.

The instructions are:

[blue]
From the administrator/attendant console, you can set the volume for
Music-on-Hold or turn it off by dialing one of the four settings listed below:
1 Enter administration mode by sliding the T/P switch to P and touching
Administer.
2 Dial one of the following codes to set the volume you prefer.
> Dial *12 to turn off Music-on-Hold.
> Dial *13 to set the volume to low.
> Dial *14 to set the volume to medium.
> Dial *15 to set the volume to high.
3 Touch Administer.
The console beeps twice.
4 Leave administration mode by sliding the T/P switch to the center position.
[/blue]