Merlin 1030- need to dial 9 on Pool Lines

[jjimm]

A Merlin 1030 with Feature Card 4.0 had a power failure and lost its programming. The 8 line x 6 station system was set up for Pool lines on two buttons (not "Square" with a line on each button).

Before the power outage, everyone could dial out without dialing 9 first. Now, only extension 10 (not set up as attendant) can dial out without dialing 9. Everyone else has to dial 9 first.

I tried changing button "G" to "Button access", from "Dialup access", but nothing changed, so I set button "G" back on "Dialup Access".

(should I have turned power off and back on after changing button "G" to "Button Access"?) or-
(might ext 10 have ARS turned on, and the others need ARS turned on? -how do you turn ARS on?)



Does anyone know how I might restore the ability to dial out on the Pool lines all extensions withpout dialing "9" first?

 

[ttech]

The pool has to be assigned to a button, then set up auto line selection to pick the pool button first.

 

[tdaugirdas]

To prevent future losses of programming - every time you have a minor power fluctuation or power failure - you need to replace the CMOS battery on the Feature Module. They only last about three years or so.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[jjimm]

I'll replace the battery, thanks!

The pool lines are alraedey assigned to the two buttons above the intercoms.They work fine, however, they have to dial 9 first. This is what they want to change- no 9 first.

 

[tdaugirdas]

Make sure switch "G" is in the "down" position for "Button Access" to line pools vs. up for "Dial Acess" to line pools. If it is "UP" - then dialing a 9 is required to get to the main pool, or 890 or 891, etc for any other pools you have set up.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[tdaugirdas]

And, yes - you have to restart the system for the programming to take (when you change switch positions). If you had ARS programmed before - who knows - because it is all gone now with the power failure. So, if you want two simple pools, put switcg G down for button access and put a few lines into the second pool - by default they all go to the first button. Unfortunately, you will also have to start from scratch - each time you power up/down or have a power outtage - because your back-up battery is dead. That battery has to be soldered to the board - hopefully that's not a problem for you.

Tom Daugirdas,
President
STCG, Inc.
stcg.com