Meridian time based call forward

[nickkendall]

Hello,

We have a good old Meridian Option 61 with a mixture of analogue and digital TN's. Is there a way to change the number a phone forwards it's calls to based on the time of day?

Thanks
Nick

 

[GHTROUT]

You can change the FDN and HUNT by time of day, but not the Call forward button.

http://www.ghtrout.com/rdr/rtda.html

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[trvlr1]

You could set up to run the call through voice mail first and use the time of day option to route it, then send the call to the phone (with a different number) during the appropriate times.
You would have to build this for every number you want to reroute, so it could end up using a lot of resources and time to program. But if it is only one or two numbers it should work.

 

[nickkendall]

Thanks for your replies. I've gone down the route of sending the call to meridian mail and using the time of day based routing to do the rest....however....

1. I can't seem to forward a call to the ACDN (which sits on MM), it just goes to voicemail and says that extension doesn't subscribe to the service.

2. I can't change where the 2250 console routes it's calls when put into Night service. I thought it was the AADN but that doesn't seem to change anything.

Any ideas? Many thanks once again.

 

[trvlr1]

For the console, look in your CDB at NIT_DATA, you will see NIT1 where you put the number and TIM1 where you put the time. If you leave TIM1 blank it will react to pushing the night buttom on the 2250. You need to have that number programmed appropriatly to go where you want it.
On the forwarding, what method are you trying to do to get to the ACD? Reading between the lines a bit, you need to make the incoming DID an ACD with NCFW set to go to your voice mail ACD #, taking it off a phone completely, then add a different number on the phone to be able to use it again. You will then need to program voice mail to route the number to the timers you have set up, then after setting up your timers, make sure the new DN you are pointing it to is allowed as an outbound call out of voice mail.

 

[nickkendall]

Ok, I see now the NIT1 needs to be changed, thanks for that.

I'm still a little confused about the ACD bit. Sorry, I should've given more details, this is what we'd like to happen -

1. Call comes into 2250 with Night Service switched on.
2. Night Service routes it to an analogue phone.
3. If it's not answered on the analogue phone it gets forwarded to 7005 which is a Time of Day Voice Service setup on Meridian Mail. If it's out of hours it routes to a mailbox. If it's in business hours the call gets routed to an extension that multiple people have setup on their digital 2616's.
4. If it's still not answered the call gets routed to everyone's phones.

Does that help you help me?!

Thanks so much for your help so far by the way.

 

[GHTROUT]

You'll have to add a few numbers to the voice Service DN Table.

Call after hours, listen to "what" extension does not subscribe to this service" ; then add that extension (it might even be extension "0") to the Voice Service DN Table, associated with your TOD

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Nortel Resources at GHTROUT.com World Famous!
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