Meridian Question

[pikk]

This question pertains to IVR.

We have a customer who is curious to know if his switch is capable of sending dtmf or some other info back to an IVR auto-attendant system (using analog voice boards)when a transfer to an extension is busy or no answer?

Let me explain a bit better.

We're a computer telephony software company and our clients use our software to build custome IVR's and auto-attendants. Now normally, they would use the Dialogic D82 card interfaced to the Norstar switch and this would not be an issue. They would simply get the display info back to the IVR with the extension number that was originally called. However, they want to use analog voice cards instead. When speaking with other switch vendore...Lucent for example...they said that their Definity was able to do this. Can the Meridian handle this as well? Is there a programmable option to let the unanswered DN send a dtmf string or tones back to the auto-attendant?

Thanks in advance.

Pikk

 

[kclear]

You will probably need to use Norstar VMI's (Voice Mail Interface). What these do is send the ext.# that is forwarded to voicemail and also allow you to program insert digits before the ext.# (to tell the VM whether the call is direct or a fowared call). It will also allow you to program messege waiting codes to turn on/off messege lights. Each VMI uses two digital ports on the Norstar and gives you two analog ports to interface with the VM/IVR. You can use more than one VMI on a system.

Hope this helps Kevin Clear
Clearfield Comm.

 

[pikk]

Hi Kevin

Sounds like this might be the ticket. Thanks for that...I'll let you know.

Pikk