Meridian Mail Voice Forms 1

[Revolution1200]

Thought I would throw this one out to the masses,

We have a number of client telephone lines running through our system, and each client has a separate voice form for things like catalogue requests, product orders.

What we are trying to do is to have a generic voiceform that callers can go to in order for us to call them back at a prescribed time.

The problem that I have is distingushing what client the call is from without asking the customer.

Does anyone know a way to get this information into the voice form, such as recording the called number?

Someone suggested i may be able to do somthing in symposium, does anyone know a way?

Opt 11
Contact Centre 6
Mermail and Call Pilot.

Stuart

 

[mikeyb123]

hmm tricky. Don't think that there is a way of doing this all into one voice form other than asking the caller to leave a name and number. Meridian mail voice forms, as far as I'm aware, doesn't leave the callers details. unless you hve one for each customer

You could try it as a standard mailbox and see if it picks up the callers number?



Also be aware of who will be dialling into the mailbox and clearing the callback requests you'll need a cast iron process to deal with this, our customers get right tetchy if they don't get called back when we've said...

maybe investing in this kind of thing??

http://www.netcall.com/

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[Revolution1200]

Thanks for the response mikeyb123, this is what I thought - pity.