Meridian Mail Tools password

[kcl]

Need to access TOOLS section of meridian mail but keep getting incorrect password error. Had Bell techs investigate, they re-booted from tape to reset admin passwords, but still same error. They seem to have given up. Any suggestions?

 

[senk1s]

did u try the same password as the system login?
login tools
password: same the admin

 

[kcl]

Tried 0000 pwd, tried the default password, tried the current admin pwd. After the re-boot from the tape, the default admin pwd let us in SYSTEM of mermail, but not TOOLS.

 

[PERRYPJ]

REL 12 OR 13

OLD ROLMEN WORKING ON NORTELS

 

[kcl]

Bell Tech was eventually (with help of Nortel techs) able to reset.

 

[jimenezdc]

Is there any way to remove the Meridian Mail announcement from specific menus. (Example: no entry on menu, caller hears "Your call is being transferred to an Attendant?) Is this in parameters somewhere? Is it a global change? Thanks for your help!!