Meridian Mail question

[lyontl]

Hello,

I have an Option 11C and I just setup a new mailbox. For some reason it is not "connected" to the extension as it usually is. What do I check?

 

[mluckie1]

Check the VSDN table to make sure no announcements or manu service is assigned. How do you mean "not connected"?

 

[lyontl]

When you dial the number it just rings. I'll PRT the TN and compare it to another and see if I can find a difference.

 

[mluckie1]

Check in the CLS for FNA and HTA, forward no answer and hunting allowed. Make sure DN is MARPed on that tn.

 

[lyontl]

It's FND and HTD, so I'll update that. When you say MARPed, you mean it should say MARP after the "KEY 00 SCR 3210 0"?

 

[lyontl]

Almost there. I made those changes and now it forwards to the attendant after four rings. How do I get it to forward to Voice Mail instead?

 

[mluckie1]

Check the FDN and HUNT, both should be the voice mail number. The marp should be to key 0.

 

[johnpoole]

print a phone that is going to mail, that hunt and fdn target is your voice mail answer dn. ignore the post about the vsdn table, that is for app only ie menus etc

john poole
bellsouth business
columbia,sc

 

[lyontl]

FDN was set properly.

Hunt was set properly.

The only differences are:

CFTD instead of CFTA and I can't seem to change that.

EFD is set to 3290 on the good phone, but not existent on the bad phone.

EHT is set to 3290 on the good phone, but not existent on the bad phone.

I do not know how to change those values, do I have to out the phone and recreate it?

 

[lyontl]

From what I found, I need to set CFTA in order to add EFD and EHT, but I get an error when I try to add CFTA via LD 20, CHG, CLS CFTA

 

[srmega41]

EFD and EHT are provided when CFTA is set in the CLS. You can do a CHG on the phne to add these. In ld 11,

REQ  CHG
TYPE 3903, 2616,2008 <-- Whatever the type is
TN  l s c u
ECHG YES
CLS CFTA
EFD 3290
EHT 3290

This is OK as long as the set is NOT an ACD set.

That should do it. Please pose back if you still ahve issues. If you do, include the entire TN printouts of both phones.

Scott M.

 

[srmega41]

Ok one more thing, do you have FNA set in the CLS? I am not sure why you cannot make this change. What is the SCH error you get?

Scott M.

 

[johnpoole]

post is right, do an echg and cls fna return cls cfta.. need fna before forward by type is allowed

john poole
bellsouth business
columbia,sc

 

[lyontl]

Thank you Scott. That was the last thing to make this user look like my phone. However, it still didn't work. After fumbling around in the user adminstration screens of meridian Mail, I found that this extension was setup as an auto attendant, so I deleted the entry and it works!!

 

[johnpoole]

the mail (both) looks at the vsdn table 1st then the mail. that allows a menu service and a voice mail box 1000, option x in voice mail can be express 1000.. but a phone forwarded to mail, goes to the vsdn app id, not the box. i guess that's part of the learning curve

john poole
bellsouth business
columbia,sc