Meridian Mail Mailbox Locked Out 3

[jakatz]

I know I have run across this before, but I can't seem to remember the resolution. One of our users (with my help), locked out his voicemail box by entering the incorrect password one to many times. I went into the switch, went into voicemail, accessed his mailbox, and changed the password from there. Even though I performed these steps, when I dial into the voicemail system and enter his mailbox number and the password that I reset his mailbox to, I still get the "Login Incorrect, please see your administrator for assistance" message.

Anyone have any idea what I am doing wrong here?

 

[johnpoole]

scroll down a little past the pasword reset, change the dropbox "disabled" to enabled... sorty like the o n /o f f switch to the on position

john poole
bellsouth business
columbia,sc

 

[srmega41]

The mailbox is disabled. Go down about three lines below where the Revert DN is defined, and you will see a mailbox status. Use the spacebar to set it to enabled, Select save, and you should be good to go with the new password.

TIP: If the message says to conatc your administrator, it is because the mailbox has been disabled, and will not be accessable until it is reset to enabled.

Hope this helps,

Scott M.

 

[jakatz]

What would I do without you guys. Thank you both for your help.

 

[troubleshot]

Can't get to the box, and our Service tech is unavailable for weeks because of Wilma. How do I reset mailbox from the unit (extension)?

 

[johnpoole]

you can't, call your tech and get the password for mb 000000, then you can reset that mb

john poole
bellsouth business
columbia,sc

 

[troubleshot]

ugh. I was afraid you would say that.