Meridian Mail is not responding (not answering calls or loading with AX)

[David_L]

Hi,

We have a Meridian Mail system which stopped working sometime over the weekend. Calls to our extensions don't get answered by voicemail and when connected to the switch typing AX, displays no output, although I do have to use CTRL+] to carry on, so it's obviously trying to load the Meridian Mail interface.

I have already done some research, which lead me to LD 48 and STAT AML 9. This returns...

[pre]AML: 09 ESDI: 09
LYR2: ENABLED LYR7: DOWN DSBL
[/pre]

I tried DIS AML 9 and ENL AML 9 but STAT AML 9 still returns the same. Also tried ENL AML 9 ACMS and this causes STAT AML 9 to return...

[pre]AML: 09 ESDI: 09
LYR2: AUTO SETUP LYR7: DOWN DSBL AUTO SETUP
[/pre]

Needless to say, whatever state I leave AML 9, voicemail is not taking the call so this is where I am stuck. What next?

Thanks
David.

 

[Firebird Scrambler]

Check the Meridian Mail card in slot 10. The power light should be on and you should hear a hard disk spinning. I've known them to lock up and the only option is to unseat the card and leave it for a minute.

Then plug it in.

From the TTY port, enable it again in LD 48. Then do the AX command and just leave it for 10 minutes. If all is well, you should see the boot up messages.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.myfreesites.net

linkedin

 

[KCFLHRC]

If it lost power and the tape drive terminator is not installed or the tape drive is powered off a lot of times they won't boot into service. It needs to see a SCSI device or terminator. Or it could just be a bad hard drive.