Meridian Mail Harddrive crashes 2

[toptater]

Need some information on how the MM unit works in our Option 11C. The MM harddrive (2 GB SCSI) is very noisy and has crashed numerous times. Rebooting just MM will restore voicemail...until it crashes again. Our vendor is uncertain as to what is involved in replacing this drive. He is checking with Nortel Tech Support. Questions...can just the drive be replaced and is everything stored on this drive including the MM software and the voicemail accounts? Is there a way to back-up this drive before it dies? Any info will be greatly appreciated because it is becoming a "situation" with management!

 

[StoneColdphoneman]

you have to buy back up drive and run buck up ones you have back up tape and install tape and key codes then you will be able to restore every thing to new drive the way it was.

 

[toptater]

OK...thanks. Backing up to tape is good. Does the replacement drive need to be the same specs as the one that is going bad? Can a bigger drive be used to replace the bad one? Does the MM unit have it's own CPU? Where can I find information on how the hardware works? Hope I'm not asking too many questions.

 

[StoneColdphoneman]

Supported disk drives The Seagate ST31230N, Seagate ST51080N, and Seagate ST32151N disk drives are the only supported disk drives for
the EC 11

ST31230N 1.2 Gbyte and 2.0 Gbyte

ST51080N 1.0 Gbyte hard disk

ST32151N 2.0 Gbyte hard disk

 

[StoneColdphoneman]

All information that you are looking for can be found in

Meridian Mail Option 11 EC (EC 11)
Option 11 EC Installation and Maintenance Guide
555-7081-250

 

[toptater]

Your information has been extremely helpful. Thank you!