Meridian mail - greeting to greeting? 1

[lovemyphone]

hi all, is it possible to with MM have a greeting automatically switch to a secondary greeting (ie. "today is dec 7 (end 1st greeting)there are currently no system outages, press 3 to speak to tech(end of 2nd greeting)." Thank you for any help

 

[johnpoole]

yes in a menu service you can record a greeting and menu options.. sounds like what your looking for

john poole
bellsouth business
columbia,sc

 

[lovemyphone]

Hi John, the part I dont know how to do is make the first menu item automatic with no key being pushed.Thank you for your help.

 

[johnpoole]

your right on that, build a as, use that for the the lead announcement, put your menu service as the revert dn, fi you need the commands let me know


john poole
bellsouth business
columbia,sc

 

[lovemyphone]

please can you send me the commands. as you know the meridian thing is very new to me. thank you

 

[johnpoole]

From the mail main menu
3 Voice Administration
4 Voice Services Administration
1 Voice Services-DN Table
add the number your going to dial as an "as"
3 Announcement Definitions
add the as, record and use your menu service as the revert

if you start with a test number, xxxx, you can build and test this without the users knocking on the door..

john poole
bellsouth business
columbia,sc

 

[lovemyphone]

thank you very much; i really appreciate it. wish i knew more so i could help someone.Alana

 

[johnpoole]

comes with time Alana, one day you'll be old and wise..ha

john poole
bellsouth business
columbia,sc

 

[lovemyphone]

i have mastered the first part of that!!!