Meridian Mail, Can't record greeting 5

[LCIS]

When I try to record a greeting, It gives me the following error: error 10903, des: outdial with invalid channel dn. I checked in the book the description about 10903... An error occured while processing a call. A- all idle channels are dedicated to other services. B- a configuration error exists for the channels. Anyone have an idea where I should look ??? Thanks alot in advance.

 

[PERRYPJ]

WAS THIS MERIDIAN MAIL WORKING AT ALL OR IS THIS A NEW INSTALL

OLD ROLMEN WORKING ON NORTELS

 

[LCIS]

New installation, but should work, those are the step I did.
1- I added a data block for main answering queue (ld 23 acd)
2- I added a data block for 4 channel (see down for print)
3- I changed redirection parameters (ld 15 cfn0)
4- I added fna, hta, mwa, cftd on my cls for my phone
Those are the basic configuration I did on my PBX.

I printed one of my channel.


REQ PRT
TYPE:
TYPE 2008
TN 10 0
DATE
PAGE
DES

DES MMAIL1
TN 010 0 00 00
TYPE 2008
CDEN 8D
CUST 0
KLS 1
FDN
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
XLST
SCPW
CAC_MFC 0
CLS CTD FBD WTA LPR MTD FND HTD ADD
MWD RMMD SMWD AAD IMA XHD IRD NID OLD VCE
POD DSX VMA CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID MSID BFED RCBD
ICDD CDMD LLCN PRMD PHTD PCWD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID AGRD MOAD
UDI RCC HBTD AHD DDGA NAMA MIND PRSD NRWD NRCD NROD
EXR0
USRD ULAD CCBD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD
HUNT
PLEV 02
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 7000 0 7800
AGN
01 SCN 7850 0 MARP
02 MSB
03 NRD
04 RLS
05
06 TRN
07 AO3


Thank alot for trying to help me!

 

[mluckie1]

Prt acd que. Also what flavor of MerMail? What TN's Did you use in 10? Can you access ax?

 

[LCIS]

REQ prt
TYPE acd
CUST 0
ACDN

TYPE ACD
CUST 0
ACDN 7000
MWC YES
IMS YES
CMS YES
IMA YES
IVMS YES
EES NO
VSID 9
MAXP 4
SDNB NO
BSCW NO
ISAP NO
AACQ NO
ALOG YES
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 0
FNCF NO
CWTT NONE
HMSB YES
ACPQ NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
NRAC NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
CCBA NO
IVR NO
CWNT NONE



TYPE ACD
CUST 0
ACDN 7003
MWC NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 7000
FNCF NO
CWTT NONE
HMSB YES
ACPQ NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
NRAC NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
CCBA NO
IVR NO
CWNT NONE

TYPE ACD
CUST 0
ACDN 7005
MWC NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 7000
FNCF NO
CWTT NONE
HMSB YES
ACPQ NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
NRAC NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
CCBA NO
IVR NO
CWNT NONE

TYPE ACD
CUST 0
ACDN 7007
MWC NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 7000
FNCF NO
CWTT NONE
HMSB YES
ACPQ NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
NRAC NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
CCBA NO
IVR NO
CWNT NONE


TYPE ACD
CUST 0
ACDN 7009
MWC NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 7000
FNCF NO
CWTT NONE
HMSB YES
ACPQ NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
NRAC NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
CCBA NO
IVR NO
CWNT NONE

 

[LCIS]

Option 11c , I can access AX All my configuration should me good, should be.

 

[PERRYPJ]

what did you do in mermail

OLD ROLMEN WORKING ON NORTELS

 

[johnpoole]

check in mermail for vsdn table, options 3 4 1, make sure you have 7000 as the answer dn

john poole
bellsouth business
columbia,sc

 

[LCIS]

I did the following configuration with the MM.

1- added VSDN 7000
2- set the permission so they allow to dial 4
3- I defined classes of service
4- I created acd 5625 for annoncement
7003 for remote activation
7005 for prompt maintenance
7007 for transcription service
7009 for espress messaging and I added VSDN for those.

I created annoncement definition 35625 (voice admin,voice services,annoncement definition)

I created thru-dialer 40000 for Auto-ATT

But I can't record greeting...

LCIS TECH
LAND COMMUNICATION INFORMATION SYSTEM
DND

 

[johnpoole]

did you set a password in the announcement field? the second password needs to be populated. if so, when you dial 7005 what do you get, 7005 needs to be a maxp 1 acd ncfw to 7000

john poole
bellsouth business
columbia,sc

 

[LCIS]

I already have that procedure working, can't getting to work with MMail, when I put 4227, so the phone 4227 should ring to record my greeting but keep giving me the 10903 error

LCIS TECH
LAND COMMUNICATION INFORMATION SYSTEM
DND

 

[PERRYPJ]

I DON'T SEE HOW YOU PROVISIONED EACH CHANNEL,ALSO DID YOU INPUT THE ACD AGENTS IN MERMAIL

OLD ROLMEN WORKING ON NORTELS

 

[sandyml]

Make sure you have correctly matched each position ID in MerMail with what you have configured in the PBX (e.g., 7800 on the one you posted).

 

[johnpoole]

also make sure the channels in the mail match the acd dn and secondary dn's of the switch

john poole
bellsouth business
columbia,sc

 

[yyrkroon]

Based on what you have here:

LCIS (TechnicalUser) 9 Oct 05 14:59
I already have that procedure working, can't getting to work with MMail, when I put 4227, so the phone 4227 should ring to record my greeting but keep giving me the 10903 error
LCIS TECH
LAND COMMUNICATION INFORMATION SYSTEM
DND

sounds like the RPL isn't allowing for 4227 to be dial, have you configured the RPL to allow this?

 

[johnpoole]

post the phone, cls fna fdn 7000 and cls hta hunt 7000

john poole
bellsouth business
columbia,sc

 

[T1PSTN]

I just saw this error last week and fixed it...

To echo the comments above:

Make sure that your channel-allocation table in Mail matches your sets programmed as agents in the MWC ACD. The ACD and SCN numbers have to agree with the CAT in Mail. Go to System Staus and Maintenance (5) from the Main Menu. Select Channel Allocation table (4) and check it out.

If they don't match, then you'll have to disable the DSP ports (looks like you have 4 total-- 2 at a time should keep everyone happy) and change the CAT settings to match the sets for the MWC ACD. Re-enable the ports when you're done.

If everything matches, check your Outcalling settings and make sure that you have at least a channel enbaled for the outbound call. Go to Voice Services (3) from the Main Menu and select Outcalling (5.) See if there are outcalling channels enumerated near the top.

Also check your restriction/permission lists and ensure that your DN pattern isn't being blocked somewhere.

--T1PSTN

 

[LCIS]

Hey guys you are awesome... With all your help everything work now !!! Thanks alot... You saved me, time and energie.

LCIS TECH
LAND COMMUNICATION INFORMATION SYSTEM
DND

 

[johnpoole]

main thing with any problem is not giving up, you know it's right, but you missed a single detail. now the problems hides in 10K lines of code. stuborn techs not only last longer, we make more overtime.. wonder if a person was perfect would they be bored, or just boring. LCIS now take the time to give stars to all that lent a hand, we work for stars... at least they are not taxed

john poole
bellsouth business
columbia,sc