Meridian Mail 12 Dial By Name Service

[norman77]

On our Meridian Mail 12 I have an Auto Attendant running with a choice for callers to reach employees through Dial by Name feature. There are a few things that are not working as I would like them to and don't even know if I can change them at all.
First of all, when a caller dials a name and after first few inputs the system identifies the name as unique, it dial the extension assigned to that person right away and doesn't allow the caller to confirm if that's the person he/she intends to call to.
Secondly, when a caller dials partial name and gets a few choices to choose from he/she can't press 0 at that time to be transferred to an attendant.
Thirdly, I am not really sure how the system sorts the available choices there. If somebody dials first 3 characters of a name and the system gives 3-4 choices to chose from, the selection seems to be sorted in a very strange way (based on length of the name or something) also if the personal verification is not recorded on the voice mail box the system puts those selections to the bottom of the list.

Could anyone assist me in this matter.
Thanks.

 

[PERRYPJ]

NO YOU CAN'T CHANGE THEM

OLD ROLMEN WORKING ON NORTELS

 

[StoneColdphoneman]

Norman77 you just did answer your own questions that’s how Meridian Mail works.

 

[norman77]

Thanks everyone for the information.
One more question:
Is there any way to make any modifications at all in the Dial By Name service?
I need the system to give callers and option to select from more then 5 names.
In our environment we have about 7 employees whose last name start with 622 (first three letters). The system gives an error that there are too many choices.
Is there any way to tweak it to list all 7 names?

 

[StoneColdphoneman]

All you have to do is keep on spelling last name and it will narrow down to few ext’s or
Is it giving you error soon as you out pulse 622?


And no you can’t tweak to 7 soon as the system can mach name or number to ext it will call that ext if it is exactly mach if not exact mach it will give you option.