Merician Mail Connection dies everyday 1

[crystaldre]

I keep losing connection to the Meridian Mail voicemail system.

I go into the server room and the green light is on the voicemail card. If I try calling into the voicemail system from a deskphone i get a busy signal. If I try loging into the voicemail system from the terminal I get nothing back.

At this point I have to switch off the phone system on the voicemail card, wait a few seconds, and then power it back up. 10-15 mins later the voicemail system works perfectly again.

This has been happening for about a week now. Is it possible that there's a setting in the phone system that's disconnecting the voicemail system at night? If so does anyone know how I can check it and change it?

 

[yyrkroon]

what errors are you seeing on the PBX? If MM goes down, there will be errors...lots of it, over and over and over...

 

[forcetranquille]

Hello,

if the pabx is an option 11C, you can try to change the power. I had this kind of problem : the voice mail system goes down 3 hours after it goes up.

Bye

 

[yyrkroon]

Look at the SEER Messages on the MM, it will help pinpoint where the problem is, whether its the PBX or the MM itself.

 

[TAnselm]

I've actually seen this happen twice. Both were Option 11C systems. First time Nortel traced it to the SSC card. Replaced the card and never happened again. Second one was at a hotel and the Property Management System kept taking it down. They had to get their computer experts in there to fix the Property Management System. Though either way I would never trust a system with the initials "PMS".

 

[Nortellian]

don't know if its the right answer but heres a star

 

[crystaldre]

The battery backup system we had the phone system plugged into was going bad. So we plugged it all to a new battery system. However, the next day the voicemail was down again. This was 2 days ago and it hasn't happend since. I'll keep you guys informed if it happens again.