Merge customer accounts?

[vmrock81]

I have a lot of duplicate customer accounts due to poor data entry.

When I go to Accounts Receivable Utilities->Customer Delete/Renumber/Merge, it tells me:

"Customers cannot be deleted, renumbered or merged while there are unposted S/O Invoice Entries"

I do not have any open sales order entry, no open batches etc.

Also, on most of the accounts I have invoices on both that I need to keep. Please let me know if any additonal info is needed.

Thanks!

 

[BigLouie]

What this means is that there are records in the invoice data entry files. If you are 100% sure that all invoice batches have been posted then go to Library Master, Utilities, Re-Initialize Files and select the Invoice Data Entry Header, Detail and Tier Distribution files. Then rebuild the SO sort files. You should be able to merge after that.