Mercury/32 SPAM filter deletes too many messages

[dvarner]

We are recently seeing that Mercury/32 3.32 on a W2K SP3 server is deleting messages that should be sent through and not considered SPAM.

The Mercurys.log file will show that the messages contain data.

DATA - 13 lines, 499 bytes.

We have a WhiteList file set up to allow these E-mail messages to go through.

We have seen that the Global SPAM filter deleting the messages out.


Also, I don't understand how the number of lines can exceed the number of bytes. Could the data be getting corrupted?

DATA - 329 lines, 470 bytes.
DATA - 489 lines, 488 bytes.


Anyone have an idea on how to solve this?

Thanks for the help!

 

[mweinstock]

Check to see if the email address in the whitelist matches the MAIL FROM of the email coming in. I believe that is what the blacklist and whitelist check against. You could "whitelist" them in the ruleset by putting a rule at the top that stops all processing if the From header is the address you want to whitelist.

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