Memory Use Crash - Happens frequently

[Qzwsa]

Hi folks. I did some digging and found this Link to another thread about the same issue I'm having at on of my customers. This thread is from June but has no resolution and has closed so I can't resurrect it.

My customer has J-series phones (with two or three of the Vantage Android units) and about once a month the system (500v2 running 11.0.x) reboots with an "Out of Memory" error. I upgraded the customer to 11.1 SP1 back in December but they had the same issue over the holidays. One of the posters from the linked thread indicated that replacing the hardware did nothing but I'm open to any suggestion.

FROM MONITOR:
09:48:31 294482126mS PRN: +++ START OF ALARM LOG DUMP +++
09:48:31 294482126mS PRN: ALARM: 31/12/2020 03:08:50 IP 500 V2 11.1.0.1.0 build 95 <Memory use warning at 90.3% > MAJOR RAISED addr=00000000 d=0 pc=00000000 ffffffff ffffffff ffffffff ffffffff ffffffff
09:48:31 294482126mS PRN: ALARM: 31/12/2020 03:11:41 IP 500 V2 11.1.0.1.0 build 95 <Memory use warning at 90.3% > MAJOR RAISED addr=00000000 d=0 pc=00000000 ffffffff ffffffff ffffffff ffffffff ffffffff
09:48:31 294482126mS PRN: ALARM: 31/12/2020 03:12:02 IP 500 V2 11.1.0.1.0 build 95 <Memory use warning at 90.3% > MAJOR RAISED addr=00000000 d=0 pc=00000000 ffffffff ffffffff ffffffff ffffffff ffffffff
09:48:31 294482126mS PRN: ALARM: 31/12/2020 03:16:44 IP 500 V2 11.1.0.1.0 build 95 <Memory use warning at 90.4% > MAJOR RAISED addr=00000000 d=0 pc=00000000 ffffffff ffffffff ffffffff ffffffff ffffffff
09:48:31 294482126mS PRN: ALARM: 31/12/2020 03:19:35 IP 500 V2 11.1.0.1.0 build 95 <Memory use warning at 90.4% > MAJOR RAISED addr=00000000 d=0 pc=00000000 ffffffff ffffffff ffffffff ffffffff ffffffff
09:48:31 294482127mS PRN: ALARM: 31/12/2020 03:19:56 IP 500 V2 11.1.0.1.0 build 95 <Memory use warning at 90.4% > MAJOR RAISED addr=00000000 d=0 pc=00000000 ffffffff ffffffff ffffffff ffffffff ffffffff
09:48:31 294482127mS PRN: ALARM: 31/12/2020 03:24:38 IP 500 V2 11.1.0.1.0 build 95 <Memory use warning at 90.5% > MAJOR RAISED addr=00000000 d=0 pc=00000000 ffffffff ffffffff ffffffff ffffffff ffffffff
09:48:31 294482127mS PRN: ALARM: 31/12/2020 03:27:29 IP 500 V2 11.1.0.1.0 build 95 <Memory use warning at 90.7% > MAJOR RAISED addr=00000000 d=0 pc=00000000 ffffffff ffffffff ffffffff ffffffff ffffffff
09:48:31 294482127mS PRN: ALARM: 31/12/2020 03:27:49 IP 500 V2 11.1.0.1.0 build 95 <Memory use warning at 90.7% > MAJOR RAISED addr=00000000 d=0 pc=00000000 ffffffff ffffffff ffffffff ffffffff ffffffff
09:48:31 294482127mS PRN: ALARM: 31/12/2020 03:31:52 IP 500 V2 11.1.0.1.0 build 95 <Memory use warning at 90.1% > MAJOR RAISED addr=00000000 d=0 pc=00000000 ffffffff ffffffff ffffffff ffffffff ffffffff
09:48:31 294482127mS PRN: ALARM: 31/12/2020 03:32:32 IP 500 V2 11.1.0.1.0 build 95 <Memory use warning at 90.8% > MAJOR RAISED addr=00000000 d=0 pc=00000000 ffffffff ffffffff ffffffff ffffffff ffffffff
09:48:31 294482127mS PRN: ALARM: 31/12/2020 03:35:23 IP 500 V2 11.1.0.1.0 build 95 <Memory use warning at 90.7% > MAJOR RAISED addr=00000000 d=0 pc=00000000 ffffffff ffffffff ffffffff ffffffff ffffffff
09:48:31 294482127mS PRN: ALARM: 31/12/2020 03:35:43 IP 500 V2 11.1.0.1.0 build 95 <Memory use warning at 90.7% > MAJOR RAISED addr=00000000 d=0 pc=00000000 ffffffff ffffffff ffffffff ffffffff ffffffff
09:48:31 294482128mS PRN: ALARM: 31/12/2020 03:38:24 IP 500 V2 11.1.0.1.0 build 95 <Memory use warning at 90.7% > MAJOR RAISED addr=00000000 d=0 pc=00000000 ffffffff ffffffff ffffffff ffffffff ffffffff
09:48:31 294482128mS PRN: ALARM: 31/12/2020 03:40:25 IP 500 V2 11.1.0.1.0 build 95 <Memory use warning at 90.8% > MAJOR RAISED addr=00000000 d=0 pc=00000000 ffffffff ffffffff ffffffff ffffffff ffffffff
09:48:31 294482128mS PRN: ALARM: 31/12/2020 03:43:06 IP 500 V2 11.1.0.1.0 build 95 <Memory use warning at 90.9% > MAJOR RAISED addr=00000000 d=0 pc=00000000 ffffffff ffffffff ffffffff ffffffff ffffffff
09:48:31 294482128mS PRN: ALARM: 31/12/2020 03:43:37 IP 500 V2 11.1.0.1.0 build 95 <Memory use warning at 90.8% > MAJOR RAISED addr=00000000 d=0 pc=00000000 ffffffff ffffffff ffffffff ffffffff ffffffff
09:48:31 294482128mS PRN: ALARM: 31/12/2020 03:45:18 IP 500 V2 11.1.0.1.0 build 95 <Memory use warning at 90.11% > MAJOR RAISED addr=00000000 d=0 pc=00000000 ffffffff ffffffff ffffffff ffffffff ffffffff
09:48:31 294482128mS PRN: ALARM: 31/12/2020 03:45:58 IP 500 V2 11.1.0.1.0 build 95 <Memory use warning at 90.9% > MAJOR RAISED addr=00000000 d=0 pc=00000000 ffffffff ffffffff ffffffff ffffffff ffffffff
09:48:31 294482128mS PRN: ALARM: 31/12/2020 03:46:18 IP 500 V2 11.1.0.1.0 build 95 <Memory use warning at 90.15% > MAJOR RAISED addr=00000000 d=0 pc=00000000 ffffffff ffffffff ffffffff ffffffff ffffffff
09:48:31 294482128mS PRN: ALARM: 31/12/2020 03:46:39 IP 500 V2 11.1.0.1.0 build 95 <Memory use warning at 90.4% > MAJOR RAISED addr=00000000 d=0 pc=00000000 ffffffff ffffffff ffffffff ffffffff ffffffff
09:48:31 294482129mS PRN: ALARM: 31/12/2020 03:48:19 IP 500 V2 11.1.0.1.0 build 95 <Memory use warning at 90.9% > MAJOR RAISED addr=00000000 d=0 pc=00000000 ffffffff ffffffff ffffffff ffffffff ffffffff
09:48:31 294482129mS PRN: ALARM: 31/12/2020 03:51:00 IP 500 V2 11.1.0.1.0 build 95 <Memory use warning at 90.9% > MAJOR RAISED addr=00000000 d=0 pc=00000000 ffffffff ffffffff ffffffff ffffffff ffffffff
09:48:31 294482129mS PRN: ALARM: 31/12/2020 03:51:31 IP 500 V2 11.1.0.1.0 build 95 <Memory use warning at 90.9% > MAJOR RAISED addr=00000000 d=0 pc=00000000 ffffffff ffffffff ffffffff ffffffff ffffffff
09:48:31 294482129mS PRN: ALARM: 31/12/2020 03:52:32 IP 500 V2 11.1.0.1.0 build 95 <Memory use warning at 90.5% > MAJOR RAISED addr=00000000 d=0 pc=00000000 ffffffff ffffffff ffffffff ffffffff ffffffff
09:48:31 294482129mS PRN: ALARM: 31/12/2020 03:53:02 IP 500 V2 11.1.0.1.0 build 95 <Memory use warning at 90.1% > MAJOR RAISED addr=00000000 d=0 pc=00000000 ffffffff ffffffff ffffffff ffffffff ffffffff
09:48:31 294482129mS PRN: ALARM: 31/12/2020 03:53:53 IP 500 V2 11.1.0.1.0 build 95 <Memory use warning at 90.10% > MAJOR RAISED addr=00000000 d=0 pc=00000000 ffffffff ffffffff ffffffff ffffffff ffffffff
09:48:31 294482129mS PRN: ALARM: 31/12/2020 03:54:13 IP 500 V2 11.1.0.1.0 build 95 <Memory use warning at 90.10% > MAJOR RAISED addr=00000000 d=0 pc=00000000 ffffffff ffffffff ffffffff ffffffff ffffffff
09:48:31 294482129mS PRN: ALARM: 31/12/2020 03:56:13 IP 500 V2 11.1.0.1.0 build 95 <Memory use warning at 90.10% > MAJOR RAISED addr=00000000 d=0 pc=00000000 ffffffff ffffffff ffffffff ffffffff ffffffff
09:48:31 294482130mS PRN: ALARM: 31/12/2020 03:57:44 IP 500 V2 11.1.0.1.0 build 95 <Memory use warning at 90.1% > MAJOR RAISED addr=00000000 d=0 pc=00000000 ffffffff ffffffff ffffffff ffffffff ffffffff
09:48:31 294482130mS PRN: ALARM: 31/12/2020 03:58:04 IP 500 V2 11.1.0.1.0 build 95 <Memory use warning at 90.5% > MAJOR RAISED addr=00000000 d=0 pc=00000000 ffffffff ffffffff ffffffff ffffffff ffffffff
09:48:31 294482130mS PRN: ALARM: 01/01/2021 00:00:10 IP 500 V2 11.1.0.1.0 build 95 <OSMemPool::Allocate Out of Memory: 5242> CRIT RAISED addr=f02d02e0 d=5 pc=f0265efc f026a714 f06f2e0c f06f03d0 f006937c f10567e0
09:48:31 294482130mS PRN: +++ END OF ALARM LOG DUMP +++

 

[lleeNC]

One of our customer is having this issue too. They also have J-series phones and are on 11.0.4.1

Did you ever resolve this issue?