Memory problem

[wilsona]

Hi,
We hava problem with Business Objects - whenever a report is eventually allocated exactly 32 Mb of memory (starts off grabbing 17Mb), it bombs with the following:

1 processor Pentium Family 6 Model 8 Stepping 3
Windows NT Server (Terminal Server) v4.0 build 1381 (Service Pack 6)
Physical Total/Avail: 32.768 Kb / 32.764 Kb
Temp directory O:\TEMP\4d\ (3306944 Kb available)
'Cirrus Logic Compatible' video card
1024 x 768 with 256 colors
------------------------------------------------------------------


Unhandled Exception
Code: c0000005
Description: EXCEPTION_ACCESS_VIOLATION

Call stack:
------------------------------------------------------------------
Module at 0x31c50000: Q:\Program Files\BusinessObjects\BusinessObjects 5.0\cube50.dll
address: 0x31cb1f4f
address: 0x00c70001
address: 0x31caec50
------------------------------------------------------------------


We have tried limiting the reported memory to 32 Mb (as in the above example) but get the same error even if no limit set. Does anyone have any ideas?

 

[CitrixEngineer]

c0000005 often comes up when there is a permissions issue. Try using Filemon and checking for instances of "Access Denied" or suchlike.

 

[wilsona]

Could the fact that the home directories are on another server and replicated (for load balancing) have anything to do with it?

 

[CitrixEngineer]

I'm not sure why you'd want to replicate home directories for load-balancing, but Filemon will give you the best indication of the source of this type of problem.


CE