Media Pool / Database problem

[axalex]

OK, It's kinda weird. I have had Arcserve 9 running for months without problem. The job setup is 5 days mon - fri differencial with GFS and full on SAT. I can browse through the Media Pool without problem (wly, dly, mly).

All of a sudden, from last week on whenever I start up the Arcserve Manager, the media pool appears to be empty unless I restart the DB engine, then all the media will come back. Besides, the job engine also thinks that it is empty, and start the job with a F (full backup) unless I manually restart the DB Engine and re-run the daily backup.

I've tried restarting but it still doesn't help. There is an entry in the event log :

Exception 0XC0000005 occurred in function MCBCTM_IoctlProcessor.

and the source is "CAFCR"

don't know if it is anything to do with that. Thanks in advance for any help.

 

[davidmichel]

Well some part of ARCserve is generating a fault, that's what the exception is.

Since this was working fine chances are the cause is corruption.

1st ck for updates.

http://supportconnectw.ca.com/premium/storage/downloads/nt/v9/basb9-patchmenu.asp

2nd test if it is the database
copy the database directory to a different location
initialize the database
if it does not help then go for a reinstall. Uninstall, restart the system, install.

 

[vschumpy]

cafcr means this is likely to be either the Lotus Notes Agent or the open file agent - make sure you are patched up.

 

[axalex]

Thanks both of you.
I have looked closely on the system these couple of days and found out the DB (i.e. Media Pool) only disappear (or behaving strangly) when it completes a job. It disappears, then I have to restart the DB engine, then the Media Pool will come back. So I guess it is ok given if I restart the DB engine everyday. BUT VERY ANNOYING!

I guess it must be something to do with the process after a backup job is completed!! Is there a way to export the DB and import it back?