Media Player - Internal Applications Error

[foolproof]

Trying to start Windows Media Player brings error message that"an internal applications error has occurred." wplayer2.exe is still able to play video and sound files (mp3), except when you try to play an audio cd (cda), it responds with an error message, 80040265,"Cannot play back the file. The format is not supported."

I've checked an error 80040265 through the MS knowledge base and, after suggesting that the media be checked as to whether it's supported or damaged, it advises removing and reinstalling WMP. First, since it's native to XP Home SP!, there is no remove button in control panel. Next, given this fact and the nature of the problem, what would I try to install over the present version, version 9 or 10?

 

[gpalmer711]

See if the following article helps you

http://support.microsoft.com/?kbid=831430

If not then I would recommend WMP 10. I have been using it for some time now and it works without problems.

Greg Palmer
Free Software for Adminstrators

http://www.palmersoft.co.uk

 

[foolproof]

Hi Greg

There is somehing that I forgot to mention. Right after the problem surfaced, I assumed something had gone wrong in the registry and did a system restore and reverted to a two day old configuration. No success. The MS reference you cite seems directed to determining whether there is a registry problem.