Media mount failed again on veritas 8.6 build 3878 ?

[nam1974]

Hello, I keep getting the following on one of the Jobs that Runs daily. The unit is s a compaq MSL5000 Library with two DLT8000 units.

Can anyone help with this ?

Many thanks in advance

============================================================

OFO: Started for device: "D:"


Media Name: "Media created 12/02/2004 19:00:02 "
Backup of "D: DATA"
Backup set #22 on storage media #1
Backup set description: "4. Thursday - Backup B"
Backup Type: FULL - Back Up Files - Reset Archive Bit
Backup started on 13/02/2004 at 00:15:24 .

Media mount failed.
User canceled a Physical Volume Library operation.


Backup completed on 13/02/2004 at 09:12:57 .
Backed up 5489 files in 224 directories.
Processed 2,705,889,245 bytes in 5 minutes and 45 seconds.
Throughput rate: 448.8 MB/min

 

[brianindium]

Having the exact same problem. Wondering if you figured it out or found any kind of documentation, etc. on the problem. Thanks

 

[twinkles]

Funny but I am getting the same error that has just started in the last few days. Has anyone sorted this issue out???

 

[nam1974]

I have been talking to veritas, they suggested the following

1. Ensure that SCSI changer - SCSI id 2, Drive 1 - SCSI id 3, Drive 2 - SCSI id 4. This is because SCSI ids 0 and 1 are reserved for bootable devices.
2. Update the firmware of the tape device and the install latest Veritas drivers. You can refer to the following link to install latest drivers.
[VERITAS Backup Exec (tm) 8.6 - Device Driver Installer (20030215) - Includes Tape Driver Release (20030201) and Robotic Library Release (36) (Intel Only)]

http://seer.support.veritas.com/docs/256251.htm

I have done the above and will wait a few days before i can confirm all is working correctly

 

[nam1974]

The suggested fix did not work, has anyone else managed to fix this ?