Media Manager and Web-Self Administration

[BrianCosta]

Hi,,,

There was IP500v2 system existing, configured and running on IP Office Release 8.0 software, which was upgraded to IP Office version 11.0 SP4.
Application Server was new installation of version 11.0 SP4 on HP server, t
Then Application Server was configured from scratch and as a result experience following problem :

1. When a user is allowed to replay all the recordings, Media Manager shows both incoming and outgoing calls made on the system and
allows for recordings replay
2. When a user is configured with specific access to replay specific calls (a list of extension numbers separated with semicolon
configured in Manager > User > Web Self-Administration tab > Enable Media Manager Replay > Others box, for example:
121;131;100;141;200; …) in Web Self-Administration interface will show the recordings but will show just outgoing calls, any
incoming calls will not appear
3. When logged into Media Manager Web interface as Administrator all the recordings (both incoming and outgoing) will appear and can
be replayed

Thanks

 

[BrianCosta]

Hello,

Any Idea to resolve this ?