Media Manager and Internal Transfer Recording

[BrianCosta]

Hi ..

I have IPO 11.1.2.4 with media manager recording and ACR call center, when the call comes to customer service and the agent transfer the call internally, all the call is recorded after transfer, we need to stop recording the calls when transferred. this part is not necessary to be recorded.

Thanks

 

[Westi]

your recording action might be in the incoming call route and that would mean that it always is there.

You might be able to switch the recording to the group or the user that is receiving the call initially. Just guessing though.

Joe
FHandw, ACSS, ACIS