Media Errors - Help Please !!!! 1

[rrowland]

Hello,

I am having an awful time with our new backup system. I can et jobs to run but I end up losing the job and receive the following errors.

TAPE E6096 Media Error [ABSL:1010 CMD:Ah]
TAPE ***TapeAlert*** The following information is for Device[3]
TAPE W6906 The operation has stopped because an error has occured while reading or writing data which the drive cannot correct.
TAPE E6913 Your data on tape[D33-Tape1] serial number{} is at risk.
1. Copy any data required from this tape . Do not use this tape again.
2. Restart operation with different tape.
TAPE E6915 The is from a faulty batch or the tape drive is faulty:
1. Use a good tape to test the drive
2. If the problem persists, call the tape drive supplier helpline.

------------------------------

I am using a Exabyte EZ17 Autoloader with a Mammoth II drive.

EZ17 Firmware : 1.10.1
M2 Firmware: v07g

SCSI Card: Adaptec AHA-2940u2

Dell PowerEdge 4350 Server

I have tried disabling the Windows 2000 drivers but to no avail. I am using all brand new Exabyte Self-Cleaning tapes. I called exabyte but I am still waiting for someone to answer my call.

I have tried re-installing ArcServe 2000 Adv Edition(Sp3) but that won't work either.

When it was first setup it seemed to work fine for about 3 weeks then all of a sudden these errors started showing up.

I am in a critical situation here because the only thing that has been backing up in the last three weeks has been my stress level.

I hope that someone can offer me some advice.

Thanks,

Richard Rowlandson

 

[databasebaba]

Looks like a H/W problem.

1)Clean the Tape drive.
2)Recycle the tape device & the server
3)Update to the latest SCSI drivers

Then delete the folowing key in the regsistry and restart the tape engine service.

HKEYLOCALMACHINE / SOFTWARE / CA/ ARCserve / Base and
delete the Tape engine key in the registry

DatabaseBaba

 

[mspope]

Check to ensure that ARCserve has exclusive control over your device.

http://support.ca.com/techbases/as2000/as2k-18160.html

Is the drive supported?

http://support.ca.com/techbases/as2000/arc2000.html

Do you have the latest device support update?

http://support.ca.com/Download/patches/asitnt/arc_eng_menu.html

(This requires SP4...)

Are you getting any other SCSI errors?

Databasebaba:

I'm curious about "delete the Tape engine key in the registry"... what does this accomplish?