Md110 problem with external VM

[slash50]

Hi,

I have a customer that since an outage of 2meg leased lines at the weekend, cannot access VM from a site.

Lim 1 has external VM over 8 analogue line and ICU link.

Lim 2 had failure of 2meg lease line

Lim 3 connected by lease line, no failure.



Now Lim2 users cannot access VM, it just rings and never picks up. Any idea?

 

[lalrl]

Every normal VM will answer the analog port, independently whether ICU-Signalling works or not. If LIM2-User dials the gh-group and it rings, then VM must normally answer. So I think, VM does not answer because of problems with ICU-Signalling. Try sfcei

 

[doktor]

If the following programs are installede in LIM=1,then it should work to call from LIM=2 to LIM=1, to check VM messages.
IHAH and IHH in LIM=1. ILP (or ILNP/ILCP) in LIM=1.
DIM in LIM=1. DIR, IDP and MWP in all LIMs in the system.

Anyway, whta type of external VM do you use?
When calling from LIM=2 to LIM=1 to check for VM messages both the extension number and the VM password should be entered, compared to when you call loclly to the VM - in some cases - # is used instead of the users extension number.
///doktor

 

[dstrang1]

Are there any faulty signals relating to the PCM links for LIM 2?

Can extensions in LIM 2 call other extensions - analog and digital - in LIM 1 & 3?

If extensions in LIM 2 call the individual VM ports directly does the same condition occur?

Can extensions in LIM 2 call other hunt groups in LIM 1 or 3 successfully?

Is there more than 1 PCM link in LIM 2?

Good luck,

Dave Strang

 

[slash50]

Everything else worked fine, there were no alarms and no lost signals.

I restarted DIM and DIR in Lim 2 and everything started working.

This was BC12 site and One Box voicemail.

 

[doktor]

Maybe DIM should be moved from LIM=2 to LIM=1, in order to avoid this problem in the future?
///doktor