MD 110 call diversion

[AlxS]

Hello guys,

Do you have any ideas about how i could automatically divert a call based on the caller's extension number? To be more specific, extension A needs to talk to extension B and extension C needs to talk to extension D, BUT all the extensions must call a single number, which is B. So if A calls B it establishes the call, but if C calls B, it must be diverted to D. I'm not allowed to use any procedure like *60*wanted number# for bypassing diversion, I may only call the extension number.

Sorry for the perhaps not-so-clear explanation, but i have an excuse, I'm an engineer

Thanks a lot,
Alex

 

[doktor]

I guess that this requires an external application like Solidus eCare...

///doktor

 

[fcpli]

Do you mean that when A calls B (or C to D), the call is directly conected to B (or D in the latter), or is there a need of some kind of diversion? What about B calling A?
If there is no diversion, this doesn't need SEC or something....
If the number is internal (8), it is not possible - needs 2 digits. This can be manipulated with nutri.
Which version is your MD?

fcpli

 

[fcpli]

Sorry, misreading (8 was B), so even more easy....

 

[AlxS]

I'll try to make it clearer:

All parties are extensions,
B does not need to call anyone,

A must be directly connected to B so it calls B and establishes the call
C needs to talk to D but must also call B, so B diverts the call to D

and so on, some extensions need to reach B directly while others need to reach other destinations, but calling through B.

Thanks,
Alex

 

[fcpli]

This is a little bit confusing:

You wrote:
"All parties are extensions,
B does not need to call anyone,

A must be directly connected to B so it calls B and establishes the call
C needs to talk to D but must also call B, so B diverts the call to D

and so on, some extensions need to reach B directly while others need to reach other destinations, but calling through B."

A is directly connected to B - how? by hooking up A?
Does B answer (a person), or is there a new dial tone + digits from A, like a DISA?
If B doesn't call anyone, how is the call established from B?
When C calls to D via B, how is this call made? The same way as from A?
Can C call A and vice versa - or also via B?
You are speaking about diversion, but this is more or less transfer, specially when somebody calls another destination...
Is A a group of extensions, as well C and D, and is B an extension or maybe a hunt group or something?
If you need a direct connection to B, use SPEXI. For the calls direct from/to A, C, D use EXCCS, NACDS, TCMAP.

To get a better idea of this, please explain a little bit more....


fcpli