Hi,
I have posted this before but I am still having the same problem - I have no extensive experience so consider me a newbie. I have a 61C, Rls. 24, V.25.
There are 2 MCR groups, both prior ACD groups that the clients no longer wanted. Each MCR group rings on 10 to 11 users phones. WPCarey has 3 POTs on Centrex lines in a hunt group, one of which also has an 800 # pointing to it - each of the 3 TNs has the ATDN with the MCR extension with internal routing table positions. Winthrop's number is pointing to an internal MCR DN.
My problem is if a user is on a WPCarey call, the next call will roll over to the Winthrop line - not always on the same user's phone.
I have talked to our local carrier and they said that if the hunt feature is taken off on the CO side, the 4th incoming call to WPCarey will get a busy signal - which is a no-go.
I am posting the RDB, TN info of one of the WPCarey positions on the Centrex lines, TNs of all users phones with WPCarey and the TN detail of a WPCarey user.
What should I look for? Am pulling my hair out on this one! And no, we do not want to go back to ACD groups.
Any ideas would be greatful -
Laura
REQ: prt
TYPE: rdb
CUST 0
ROUT 45
TYPE RDB
CUST 00
ROUT 45
DES WP CAREY
TKTP COT
PRIV NO
SAT NO
RCLS EXT
DTRK NO
ISDN NO
PTYP ACO
AUTO YES
ICOG ICT
STEP
ACOD 84
TARG 01
CLEN 1
BILN NO
OABS
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3
CRD 512
TFD 0
LEXT 100
SST 3 0
NEDC ETH
FEDC ORG
CPDC NO
SPCT IMM
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
RVSD 08 31
ILLR 02 02
DRNG NO
CDR NO
MUS YES
MRT 32
MANO NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
OHTD NO
PLEV 2
MCTS NO
ALRM NO
ART 0
PAGE 002
SGRP 0
AACR NO
TYPE: tn
TYPE TNB
TN 8 0 2 3
DATE
PAGE
DES
TN 008 0 02 03
TYPE COT
CDEN 8D
CUST 0
XTRK EXUT
FWTM NO
TIMP 600
BIMP 3COM
AUTO_BIMP NO
TRK ANLG
NCOS 3
RTMB 45 1
ATDN 4709
SIGL LOP
SUPN NO
AST NO
IAPG 0
CLS UNR DTN CND WTA LPR APN THFD
P10 NTC LOL
TKID
DATE 28 APR 2003
DN 4709
CPND
NAME WP Carey
XPLN 8
DISPLAY_FMT FIRST,LAST
TYPE SL1
TN 024 0 09 15 KEY 04 H DES IA 8 OCT 2003
(2616)
TN 007 0 04 00 KEY 14 DES IA 8 OCT 2003
(2616)
TN 004 0 06 06 KEY 04 H DES IA 12 SEP 2003
(2616)
TN 004 0 06 00 KEY 04 H DES IA 9 SEP 2003
(2616)
TN 008 0 08 08 KEY 04 DES RE 9 SEP 2003
(2008)
TN 004 0 09 03 KEY 13 DES 42AP7 9 SEP 2003
(2616)
TN 004 0 09 04 KEY 13 DES IA 9 SEP 2003
(2216)
TN 004 0 06 07 KEY 04 H DES IA 27 AUG 2003
(2616)
TN 024 0 07 06 KEY 04 H DES IA 26 JUN 2003
(2616)
TN 004 0 06 04 KEY 03 H DES IA 18 JUN 2003
(2616)
TN 004 0 06 05 KEY 02 H MARP DES IA 8 OCT 2003
(2616)
TN 7 0 4 0
DATE
PAGE
DES
DES IA
TN 007 0 04 00
TYPE 2616
CDEN 4D
CUST 0
AOM 0
FDN 4700
TGAR 1
LDN NO
NCOS 3
SGRP 0
RNPG 10
SCI 0
SSU
LNRS 16
XLST
CLS UNR FBA WTA LPR PUA MTD FNA HTD ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU
CPND_LANG ENG
RCO 0
HUNT
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
DNDR 0
KEY 00 SCR 4736 0 MARP
CPND
NAME Monique Black
XPLN 13
DISPLAY_FMT FIRST,LAST
01 MCR 2446 0
CPND
NAME CIGNA
XPLN 5
DISPLAY_FMT FIRST,LAST
02 MCR 2785 0
CPND
NAME Coordinated
XPLN 11
DISPLAY_FMT FIRST,LAST
03 MCR 4707 0
CPND
NAME First Winthrop
XPLN 14
DISPLAY_FMT FIRST,LAST
04 MCR 4870 0
CPND
NAME Phoenix Investors
XPLN 17
DISPLAY_FMT FIRST,LAST
05 MCR 4647 0
CPND
NAME UNIPROP
XPLN 7
DISPLAY_FMT LAST,FIRST
06 MCR 8560 0 MARP
CPND
NAME Westin
XPLN 6
DISPLAY_FMT FIRST,LAST
07
08 MCR 4777 0
CPND
NAME Polaris Temp
XPLN 12
DISPLAY_FMT FIRST,LAST
09 CHG
10 CFW 4 4700
11 MWK 4700
12 MSB
13 TRN
14 MCR 4709 0
CPND
NAME WP Carey
XPLN 8
DISPLAY_FMT FIRST,LAST
15
DATE 8 OCT 2003
DN 4707
DATE
PAGE
DES
DN 4707
CPND
NAME First Winthrop
XPLN 14
DISPLAY_FMT FIRST,LAST
TYPE SL1
TN 024 0 09 15 KEY 05 H DES IA 8 OCT 2003
(2616)
TN 007 0 04 00 KEY 03 DES IA 8 OCT 2003
(2616)
TN 004 0 09 03 KEY 10 DES 42AP7 9 SEP 2003
(2616)
TN 004 0 09 04 KEY 10 DES IA 9 SEP 2003
(2216)
TN 004 0 06 07 KEY 06 H DES IA 27 AUG 2003
(2616)
TN 024 0 07 06 KEY 05 H DES IA 26 JUN 2003
(2616)
TN 004 0 06 04 KEY 10 DES IA 18 JUN 2003
(2616)
TN 007 0 07 00 KEY 00 H MARP DES 42AP7 18 JUN 2003
(2616)
TN 004 0 06 05 KEY 05 DES IA 8 OCT 2003
(2616)
I am listing the
I have posted this before but I am still having the same problem - I have no extensive experience so consider me a newbie. I have a 61C, Rls. 24, V.25.
There are 2 MCR groups, both prior ACD groups that the clients no longer wanted. Each MCR group rings on 10 to 11 users phones. WPCarey has 3 POTs on Centrex lines in a hunt group, one of which also has an 800 # pointing to it - each of the 3 TNs has the ATDN with the MCR extension with internal routing table positions. Winthrop's number is pointing to an internal MCR DN.
My problem is if a user is on a WPCarey call, the next call will roll over to the Winthrop line - not always on the same user's phone.
I have talked to our local carrier and they said that if the hunt feature is taken off on the CO side, the 4th incoming call to WPCarey will get a busy signal - which is a no-go.
I am posting the RDB, TN info of one of the WPCarey positions on the Centrex lines, TNs of all users phones with WPCarey and the TN detail of a WPCarey user.
What should I look for? Am pulling my hair out on this one! And no, we do not want to go back to ACD groups.
Any ideas would be greatful -
Laura
REQ: prt
TYPE: rdb
CUST 0
ROUT 45
TYPE RDB
CUST 00
ROUT 45
DES WP CAREY
TKTP COT
PRIV NO
SAT NO
RCLS EXT
DTRK NO
ISDN NO
PTYP ACO
AUTO YES
ICOG ICT
STEP
ACOD 84
TARG 01
CLEN 1
BILN NO
OABS
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3
CRD 512
TFD 0
LEXT 100
SST 3 0
NEDC ETH
FEDC ORG
CPDC NO
SPCT IMM
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
RVSD 08 31
ILLR 02 02
DRNG NO
CDR NO
MUS YES
MRT 32
MANO NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
OHTD NO
PLEV 2
MCTS NO
ALRM NO
ART 0
PAGE 002
SGRP 0
AACR NO
TYPE: tn
TYPE TNB
TN 8 0 2 3
DATE
PAGE
DES
TN 008 0 02 03
TYPE COT
CDEN 8D
CUST 0
XTRK EXUT
FWTM NO
TIMP 600
BIMP 3COM
AUTO_BIMP NO
TRK ANLG
NCOS 3
RTMB 45 1
ATDN 4709
SIGL LOP
SUPN NO
AST NO
IAPG 0
CLS UNR DTN CND WTA LPR APN THFD
P10 NTC LOL
TKID
DATE 28 APR 2003
DN 4709
CPND
NAME WP Carey
XPLN 8
DISPLAY_FMT FIRST,LAST
TYPE SL1
TN 024 0 09 15 KEY 04 H DES IA 8 OCT 2003
(2616)
TN 007 0 04 00 KEY 14 DES IA 8 OCT 2003
(2616)
TN 004 0 06 06 KEY 04 H DES IA 12 SEP 2003
(2616)
TN 004 0 06 00 KEY 04 H DES IA 9 SEP 2003
(2616)
TN 008 0 08 08 KEY 04 DES RE 9 SEP 2003
(2008)
TN 004 0 09 03 KEY 13 DES 42AP7 9 SEP 2003
(2616)
TN 004 0 09 04 KEY 13 DES IA 9 SEP 2003
(2216)
TN 004 0 06 07 KEY 04 H DES IA 27 AUG 2003
(2616)
TN 024 0 07 06 KEY 04 H DES IA 26 JUN 2003
(2616)
TN 004 0 06 04 KEY 03 H DES IA 18 JUN 2003
(2616)
TN 004 0 06 05 KEY 02 H MARP DES IA 8 OCT 2003
(2616)
TN 7 0 4 0
DATE
PAGE
DES
DES IA
TN 007 0 04 00
TYPE 2616
CDEN 4D
CUST 0
AOM 0
FDN 4700
TGAR 1
LDN NO
NCOS 3
SGRP 0
RNPG 10
SCI 0
SSU
LNRS 16
XLST
CLS UNR FBA WTA LPR PUA MTD FNA HTD ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU
CPND_LANG ENG
RCO 0
HUNT
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
DNDR 0
KEY 00 SCR 4736 0 MARP
CPND
NAME Monique Black
XPLN 13
DISPLAY_FMT FIRST,LAST
01 MCR 2446 0
CPND
NAME CIGNA
XPLN 5
DISPLAY_FMT FIRST,LAST
02 MCR 2785 0
CPND
NAME Coordinated
XPLN 11
DISPLAY_FMT FIRST,LAST
03 MCR 4707 0
CPND
NAME First Winthrop
XPLN 14
DISPLAY_FMT FIRST,LAST
04 MCR 4870 0
CPND
NAME Phoenix Investors
XPLN 17
DISPLAY_FMT FIRST,LAST
05 MCR 4647 0
CPND
NAME UNIPROP
XPLN 7
DISPLAY_FMT LAST,FIRST
06 MCR 8560 0 MARP
CPND
NAME Westin
XPLN 6
DISPLAY_FMT FIRST,LAST
07
08 MCR 4777 0
CPND
NAME Polaris Temp
XPLN 12
DISPLAY_FMT FIRST,LAST
09 CHG
10 CFW 4 4700
11 MWK 4700
12 MSB
13 TRN
14 MCR 4709 0
CPND
NAME WP Carey
XPLN 8
DISPLAY_FMT FIRST,LAST
15
DATE 8 OCT 2003
DN 4707
DATE
PAGE
DES
DN 4707
CPND
NAME First Winthrop
XPLN 14
DISPLAY_FMT FIRST,LAST
TYPE SL1
TN 024 0 09 15 KEY 05 H DES IA 8 OCT 2003
(2616)
TN 007 0 04 00 KEY 03 DES IA 8 OCT 2003
(2616)
TN 004 0 09 03 KEY 10 DES 42AP7 9 SEP 2003
(2616)
TN 004 0 09 04 KEY 10 DES IA 9 SEP 2003
(2216)
TN 004 0 06 07 KEY 06 H DES IA 27 AUG 2003
(2616)
TN 024 0 07 06 KEY 05 H DES IA 26 JUN 2003
(2616)
TN 004 0 06 04 KEY 10 DES IA 18 JUN 2003
(2616)
TN 007 0 07 00 KEY 00 H MARP DES 42AP7 18 JUN 2003
(2616)
TN 004 0 06 05 KEY 05 DES IA 8 OCT 2003
(2616)
I am listing the
