MCD 5.0 on vMCD with Embedded VM RAD for Attendant Overflow 1

[kwbMitel]

I've done this before on Non-Virtual systems many times

VM ports have the appropriate Rad options
VM ports configured correctly to play Rad when called (and do so when called directly)
When the VM ports are placed in a RAD huntgroup they do not answer when the HG pilot is called (returns Dialtone)
When the HG is designated as the ist alternative for the 5550 Console LDN, the calls simply continue to ring for both the console and caller
If I designate the RAD port directly as the 1st alt destination, the 5550 stops ringing and the Rad port picks up

I've double and triple checked all of my COS options and config

Is is possible this is a vMCD thing?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[danramirez]

kwb,

I will try it tomorrow and let you know what results I get.

Regards,

Daniel

http://www.hatkana.com

http://www.wtelecom.com

 

[danramirez]

KWB,

I have tested RAD hunt groups in vMCD and it works exactly as it does on the MXe Controller.

I removed the first 4 DNs from the embedded voicemail HG, changed their COS as per ACD course manual, recorded RAD greeting 001 through voicemail 9999, created rad set 10 with greeting 001, and then changed geetings in VM Greetings for the first 4 ports.

Last I created HG 5556 (Terminal) as type RAD and added the 4 DNs I had first removed from Voicemail HG.

It worked great when calling any of the 4 ports individually, or by calling the HG Pilot Number.

Do you want me to attach COS for Rad ports?

Regards,

Daniel

1
Navigate to View by Category => Users and Devices => Group Programming => Hunt Groups form.
2
Delete the first 4 members from Hunt Group 6000, the Voice Mail Hunt Group.
This step assumes the voicemail hunt group is 6000
Port 6001-6004 are now available to reassign as RADs
Any ports can be used.
If you use different ports please record the details on the programming summary pages
3
Navigate to View by Category => Users and Devices => Telephone Directory Management => Telephone Directory form.
4
Assign names of RAD to 6001-6004
If 6001-6004 are not in the Telephone Directory, please add them.

Class of Service Options Form Class of Service Option Setting Notes
Comment
RADs
COV/ONS/E&M Voice Mail
No
Recorded Announcement Device
Yes
Recorded Announcement Device - Advanced
Yes
For Analog, DNIC and IQ RADs Set to No Answer Plus Delay to Message Timer n/a This timer is no longer used – The timer is now set in ACD Path form (Recording x: Delay to Start Time)
Answer Plus Expected Off-hook Timer
125
Set to 5 seconds longer than the Answer Plus – Message Length Timer
Answer Plus Message Length Timer
120
For Analog and DNIC RADs Set to the length of the RAD greeting to the length of the message
Step Task Notes 
1
Navigate to View by Category => System Properties => System Feature Settings => Class of Service Options form.
2
Change Class of Service 4 and set the options as required, see above, for the RAD ports
Any unused COS could be used.
If you use different values record them on the summary page at the end of this module
3
Navigate to View by Category => Users and Devices => Advanced Configuration => Station Attributes form.
4
Assign the Class of Service 4 to the RAD ports 6001-6004 for Day, Night 1 and Night 2

1
Dial in to the Voicemail system (6000) and access the Administrator’s mailbox (default 9999) enter the password (default 8642)
If the phone you are dialling from has a voicemail box you will need to dial * to be prompted to enter the administrators mailbox number.
2
Choose option 8 and record the following RAD greetings.
 RAD Greeting 001
“Thank you for calling! Please hold for the first available agent.”

http://www.hatkana.com

http://www.wtelecom.com

 

[danramirez]

kwb,

Are you sure you added the DNs (members) to the Rad HG?

I just created a new Rad HG with no members in it, it returns Dial Tone when calling it.

Regards,

Daniel

http://www.hatkana.com

http://www.wtelecom.com

 

[danramirez]

kwb,

Just in case, here is COS I used for RADs.

Regards,

Daniel

http://www.hatkana.com

http://www.wtelecom.com

 

[danramirez]

Ooops, I uploaded wrong file, sorry. Here is the correc COS file:

Regards,

Daniel

http://www.hatkana.com

http://www.wtelecom.com

 

[kwbMitel]

Daniel - Your efforts more than deserve a star.

Proving that it was not a virtual thing forced me to quadruple check.

Turns out that my programming in the Service Assignment was offset by 1 field

Instead of programming Day , N1 and N2 to be 8 (My Rad COS)

I programmed N1, N2, and Cor1 as 8's

Visually it looked correct and I didn't see it until I was forced to.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[danramirez]

kwb, glad you spot that!! Regards,
Daniel

http://www.hatkana.com

http://www.wtelecom.com